MGM Energy

HVAC / Plumbing Office Operations Manager

Bakersfield, CA

Full-time

$41,600-$52,000

About This Job

The Company:

MGM Energy is a contractor specializing in HVAC, plumbing, energy conservation, and electrical services. We also participate in the Energy Saving Assistance Program sponsored by Southern California Edison, Southern California Gas Company, Southwest Gas, and Bear Valley Electric.

Job Overview:

The Office Operations Manager is responsible for overseeing all operations in accordance with the structural guidelines set forth by the California Public Utilities and the Energy Saving Assistance Program (ESAP). This individual must fulfill all responsibilities and duties outlined below while adhering to the organization's policies and procedures. The Office Operations Manager is expected to lead, optimize, and drive results in both office and field operations.

Responsibilities and Duties

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Manage dispatch performance to reduce wasted time, increase billable hours, and improve job completion rates.

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Develop and enforce standard operating procedures to improve operational efficiency.

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Hold office staff accountable to clear KPIs and high-performance standards.

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Ensures department projections are on task.

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Acts as the liaison between the department and subcontractors.

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Tracks department contracts to ensure compliance.

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Supervises and processes evaluations of clerical and eligibility staff.

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Creates letters, correspondences, reports, memorandums, and other written materials.

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Lead and execute call-by-call management to ensure maximum efficiency and revenue.

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Establishes, organizes, and maintains files.

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Serves as the trainer for departmental needs.

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Orders necessary department supplies/forms.

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Optimize workflow systems using company and utility databases and CRM tools.

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Attends and takes minutes of departmental staff meetings.

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Coordinates meetings

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Tracks all departmental training for staff, as required by funding sources.

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Works independently with minimal supervision.

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Manage financial oversight, including job costing, invoicing, and efficiency reporting.

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Follow safety protocol and standards.

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Track and report KPIs to drive continuous improvement in office and field operations.

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Participate in staff meetings and attend other meetings and seminars as directed.

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Audit dispatch boards to ensure the right techs are assigned to the right jobs for maximum performance.

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Successful complete certification training or any other required training

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Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address customer complaints.

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Ensure data entry from the admin team is accurate.

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Report to work on time and prepared

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Maintain accurate customer records, files, forms, and paperwork.

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Stay updated on program requirements and standards.

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Maintain a positive relationship with customers, staff, and utility company representatives.

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Participate in the routine meetings, workshops, and training as directed by the Program Administrator.

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Responsible for the excellent image of the company while on company time

Requirements:

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Must have at least 2 years of experience in HVAC and plumbing operations leadership.

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Must possess an associate degree or equivalent trade experience.

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Strong communication skills are required, along with proficiency in computer skills.

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Spanish-speaking ability is a plus.

The Location:

Bakersfield, CA

Schedule:

Monday-Friday

Hours:

8:00 am- 5:00 pm overtime as needed.

Job Type:

Full-time

Compensation:

$20.00- $25.00 per hour

Work Remotely:

No

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, religion, national origin, veteran status, or the basis of disability.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

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Dental insurance

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Employee assistance program

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Life insurance

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Paid time off

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Professional development assistance

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Retirement plan

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Vision insurance

Schedule:

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Monday to Friday

HVAC / Plumbing Office Operations Manager

About This Job

The Company:

Job Overview:

Responsibilities and Duties

Requirements:

The Location:

Bakersfield, CA

Schedule:

Monday-Friday

Hours:

8:00 am- 5:00 pm overtime as needed.

Job Type:

Full-time

Compensation:

$20.00- $25.00 per hour

Work Remotely:

No

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

Schedule:

•Monday to Friday

Work Location: In person

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