Parts Specialist

JOB SUMMARY

This person is responsible for generating and processing parts revenue sales orders via quoting, receipt of order, order entry, and oversight to insure prompt delivery. Parts Specialist is a primary point of contact for customers, serving as the resource for information and solving problems.

Responsibilities Include:

- Reviews job requirements and drives technical application specifications towards the company’s standard product offerings and capabilities

- Validates that the customer’s technical requirements are achievable with the proposed company solution and assists customer with any potential modifications or adjustments

- Answers technical questions posed by customers to gain customer confidence; building the relationship to garner new business while also seeking new opportunities

- Acquires a solid and in-depth understanding of customer’s technical requirements and uses this knowledge to propose value-add solutions

- Answering phones, responding to emails, taking care of customers by providing product information and pricing, resolving problems, and answering general questions

- Developing quotes through pricing analysis; using estimating tools to prepare cost estimates prepare final quote for submittal to customer

- Following up on quotations to help obtain orders and providing additional materials if needed

- Prioritizing and handling multiple requests from internal and external customers

- Mastering product line details, features and benefits and be able to communicate them to customers and prospects

- Developing thorough understanding of customer base, market and individual customer needs

- Resolving inquiries on customer issues relating to invoicing, pricing, incorrect shipments and any open issues to close orders (drop ship, credit cards, freight charges, etc.)

- Setting up new customer accounts

- Daily processing of RFQ’s, spare parts orders, and machine rebuild parts orders

- Proactive communicating to customers about order status, working with other functional areas to proactively manage orders to ensure on time shipment

- Any additional tasks as assigned by supervisor

PRINCIPAL CONTACTS INSIDE/OUTSIDE THE COMPANY

This position interacts with customers, suppliers, service contractors, and all Armor Metal Group divisions.

COMPETENCY OR POSITION REQUIREMENTS

- Strong division related technical knowledge and hands-on experience in capital equipment, industrial machinery or related industry

- Strong understanding of welding and fabrication

- Strong understanding of the division’s industry and Bid Spec markets

- Ability to read and interpret design blue prints

- Ability to use technology tools, such as Microsoft products and ERP effectively

- Must have strong time management and organizational skills

- Excellent interpersonal skills

- Maintain courteous and professional demeanor with customers

- Ability to handle multiple tasks and situations requiring urgent attention

- Thorough understanding of sales cycle

- Strong Analytical, problem solving and decision-making skills

- Ability to effectively communicate with others

- Attention to detail and high level of accuracy

- Strong organizational skill with the ability to prioritize under stressful situations

- Ability to work independently

- All Armor employees are also expected to demonstrate Armor’s core values of being:

- Customer Focused

- Passionate about Work

- Solution Oriented

- Driven by Integrity

EDUCATION AND/OR EXPERIENCE

- 5+ years prior estimating experience in related field is required

- 1-4 years Customer Service, Sales, Office management experience preferred

- Knowledge of manufacturing environment

- Bachelor’s and/or Associate’s in Business Management or related work experience

- High school diploma or GED required; college preferred

- Experience interacting with customers on a daily basis providing information, solving problems and serving as primary customer contact