Mr. Handyman

Part time Account Manager

Waukesha, WI

Part-time

$37,440-$52,000

About This Job

Your Responsibilities as an Office Professional

Serious Applicants only, please read all our requirements before applying

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We are a small office so absenteeism and coming in late is not acceptable.

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Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals

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Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.

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Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time. How We’ll Measure Performance Here are some of the ways that we’ll measure your performance in the role.

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Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch point

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Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.

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Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role. What We Want From You

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Culture alignment

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Rockstars only

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Bought into the vision

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Meets our expectations, which are to answer the phones and schedule customer jobs based on information provided from customer and using our job booking guidelines To Succeed in this Role

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Be highly organized and detail oriented

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Possess excellent customer communication and independent work skills

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Have excellent phone skills and be comfortable with a headset using a consistent message to the customers

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Deliver solutions

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Must have computer experience 100% of our work is on the computer with our scheduling software program Service Titan, communicating through email and chat functions with customers

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Be a self-starter

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Must be able to operate independently Job Requirements These are the minimum requirements to be considered for this position.

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Live within the area

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Have 3+ years of experience in an office setting

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Have 2+ years supervisory/management experience

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Solving problems must come easily to you

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Complete a background check

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Professional communication and phone skills

Benefits & Pay

The pay range for this position is $18 to $25 hr and is dependent on your experience. Holiday and Personal time, profit sharing, Life insurance, Short term disability, Accident and Death Insurance

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