Order Processing Representative

Order Processing Representative

Job Summary:

The Order Processing Representative is responsible for efficiently processing orders, handling phone inquiries, and managing order verifications and change requests. The role includes auditing orders, providing technical support, and addressing customer issues and requests. Maintaining detailed notes and sending emails through the CRM is essential, as is striving for customer satisfaction excellence.

Duties and Responsibilities:

- Processing Orders

- Actioning phones

- Actioning order verifications and change orders

- Order Auditing

- Technical Support

- Handling customer issues/requests

- Maintaining well written notes and sending emails through the CRM

- Meeting customer satisfaction excellence

- Required reading

Required Skills/Abilities:

- Experience using a CRM

- Proficiency in Microsoft Office, Outlook, Word, and Excel

- Industry experience in a manufacturing business involving Customer Service

- Basic door, frame, and product knowledge

- Ability to problem solve.

- Accurate measurement and mathematical capability

- Clear, professional communication (verbal and written)

- Multitask and work under pressure.

- Excellent attendance

Education and Experience:

- High School/ GED

Physical Requirements:

- Prolonged periods sitting at a desk and working on a computer.

- Use a headset to communicate verbally by phone

Compensation: $22.00 - $30.00/hr.

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Life insurance

- Paid time off

- Referral program

- Vision insurance

Work Location: In person