Order Management Specialist

The Order Management Specialist is a critical member of the transactional operations and customer support team. This role is primarily responsible for interfacing with the EG4 team and customers for all communication related to customer purchase orders. Responsibilities include order communication, order entry and processing, order tracking, shipping tracking, and open order reporting. The Order Management Specialist works alongside; Supply Chain, Operations, Sales, Customer Service, and management, to ensure the customer receives flawless purchase and fulfillment experience. This role works directly in our order management systems for much of their workload. The Order Management Specialist must exhibit strong and organized communication skills, possess an intrinsic sense of urgency, work well independently, and maintain a high stress tolerance.

A successful candidate must be able to:

- Receive and initiate order-related calls and email communication with customers.

- Assist with inquiries or direct calls to satisfy customer inquiries and requests.

- Address customers proactively, helpfully and respectfully, providing clarity of message and appropriate next steps and actions.

- Communicate daily with the Supply Chain & Operations teams to confirm order-ready dates, solve scheduling and planning conflicts, and confirm shipping details.

- Enter, update, and track orders and order-related activities through appropriate customer portals and order management systems.

- Create sales orders and purchase orders in our ERP system, verify data accuracy, manage order approvals, and submit orders to appropriate operations teams.

- Communicate with supply chain and operations and team daily to meet the goal of 48-hour confirmation of pricing, order details, and expected order ready date.

- Communicate order-ready dates with customers and ensure customers are satisfied with order production plans and schedules.

- Split and rearrange orders as necessary to meet customer needs and requests.

- Update purchase orders to match final quantities and shipping requirements.

- Track the shipping of customer orders and provide updates to customers.

- Ensure customers receive shipments on time and that any changes are communicated with the customer or account management team as appropriate.

- Update shipping information in the accounting system and work with the logistics team to ensure clearance documents are prepared and provided on time.

- All other duties assigned.

A successful candidate will demonstrate:

- Consistently ensure accuracy in order entry and updates, meeting all deadlines and maintaining efficient communication with both internal teams and customers.

- Exhibit exceptional communication skills when addressing customer inquiries and proactively resolve issues or concerns to maintain customer satisfaction.

- Work effectively with cross-functional teams, including Supply Chain, Operations, and Customer Service, to ensure smooth order fulfillment and resolution of issues.

- Manage multiple orders and priorities simultaneously, paying close attention to detail and staying organized to handle a fast-paced work environment.

- Demonstrate the ability to adapt to changing customer needs or internal processes and resolve problems in a timely, efficient, and effective manner.

Qualifications:

- Bachelor’s degree in business, procurement, supply chain, or related fields from an accredited college or university, or equivalent 5 years of experience.

- Experience in business-to-business customer account support and order management of consumer products is highly preferred

- Experience in manufacturing industries is encouraged.

Physical Requirements:

- This position may require the ability to perform tasks that involve sitting, standing, walking, lifting, computer work and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.

Solar 76 Perks:

- Medical.

- Dental.

- Vision.

- Supplemental life.

- PTO.

- 401(K).

- Profit Sharing.

- Short-Term Incentive Program.

- Company-branded merchandise.

- Company-funded continued education opportunities.

EEO Statement:

- Solar 76 is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.