Associate Representative, Operations Support

Job Summary/Purpose

Provides clerical and customer service support including data collection and entry, information/data analysis, document preparation, report generation for the Gas Operations Mississippi Operating Company.

Accountabilities And Essential Functions

- Prepares and maintains various monthly and quarterly operations reports (e.g., LUFG, capital job status, safety awareness activities, etc.).

- Assists with third party damages through Risk Master System.

- Performs One Call notifications and updates.

- Assists with accounts receivable and accounts payable processes as required due to segregation of duties.

- Reviews and reconciles credit card expenses utilizing Oracle ERP(Enterprise Resource Planning) system.

- Assists with preparation of cost estimates for new services as needed or requested by supervision.

- Updates and maintains weekly call-out schedule and dispatch daily line-up for Mississippi Operating Company.

- Coordinates fleet maintenance schedules, mileage reports, notification of CDL certification requirements, vehicle inspections, etc.

- Research and resolve customer billing issues.

- Works with external equipment vendors handling transactions and communication on miscellaneous equipment purchases.

- Requests for information and/or records maintenance in compliance with legal retention schedules while following prescribed procedures and practices.

- Prepares necessary SAP records to document receipt and issuance of materials and supplies.

- Perform duties that include answering the phone, filing, faxing, copying, mail distribution, etc.

Minimum Requirements

Minimum education required of the position

- Requires a high school diploma or GED with the equivalent knowledge of English, mathematics (addition, subtraction, multiplication, division, fractions and/or percentages), grammar and punctuation.

Minimum Experience Required Of The Position

- Associate Rep, Ops Support: no prior work experience

- Preferred: MS Excel and/or Oracle experience

Minimum Knowledge, Skills And Abilities Preferred Of The Position

- Able to demonstrate effective oral and written communication skills by conveying accurate information to customers, co-workers and vendors.

- Able to demonstrate strong interpersonal skills and effective listening skills.

- Able to solve problems and make sound decisions.

- Able to prioritize and schedule tasks, pay attention to detail and demonstrate organizational skills.

- Able to become proficient in using personal computers.

- Able to apply analytical skills.

- Able to handle confidential information in a discreet and appropriate manner.

- Able to plan, prioritize, and organize job duties in order to meet deadlines.

- Able to remain calm in pressure situations.

- Able to behave in a professional manner under any circumstance.

- Able to function and work collaboratively in a team environment.

- Able to use personal computer software proficiently, such as spreadsheets, word-processing and electronic.

- Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely

- Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently

- Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects

- Able to demonstrate and apply the manual dexterity to operate a personal computer

- Able to view computer terminal for extended periods of time

- Able to operate office equipment including telephone, copier, fax machine, and calculator

Any Certificates, Licenses, Etc. Required For The Position

- None

Physical Requirements

- Able to operate a personal computer, either desktop or laptop.

- Able to sit for extended periods of time.

- Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.

- Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

- Perform other job-related duties as assigned, within your scope of responsibilities.

- Job duties are performed in a normal and clean office environment with normal noise levels.

- Work is predominately done while standing or sitting.

- The ability to comprehend, document, calculate, visualize and analyze are required.

- Able to work regular hours, with occasional overtime.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States.

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025.

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.