Order Management Specialist

A Snapshot of Your Day

Energize United States customers and be a member of our growing Global Industrial Steam Turbine Service Business!

As an Order Management Specialist, you will be single point contact, responsible for developing quotes, booking and executing orders within your assigned customer fleet (E2E Ownership). You will have the opportunity to serve United States customers by importing parts from Germany, Sweden and Brazil for forced outages, planned outages and stock replenishment. Experience and strengthen our culture of empowerment, collaboration, and appreciation.

You would be part of our SE TI STG GSO PTS Organization, reporting to the Global Service Operations Execution Parts Head for Service America.

How You’ll Make An Impact

- Manage parts service line activities including outage planning support, quotations, procurement, international logistics and overall order management, while looking for innovative ways to improve the E2E process.

- Partner with Siemens Energy Steam Turbine International Factories to obtain technical recommendations, spare parts lists, quotes and execution updates demonstrating ownership to internal and external customers.

- Review, organize and communicate information from drawings, BOMs and technical & pricing data to deliver high-quality quotes and orders.

- Engage in tasks to support our overall high-performance team environment including sharing knowledge, partnering on critical quotes and orders, supporting after-hours calls and special projects.

- Drive internal and external customer satisfaction through building relationships, collaborative selling, responsiveness, and ease of doing business - resolve issues quickly and escalate if necessary, advocating for win-win solutions.

What You Bring

- Bachelor’s Degree in related field and 3+years of experience in parts operations, marketing & sales and/or customer service or equivalent field OR a High School/GED /or AA degree and 5 - 8 years of experience in parts operations, marketing & sales and/or customer service. Those with more years of experience may be considered for a more senior level.

- Proficiency with Microsoft Excel and SAP are required

- Proficiency with Salesforce is preferred.

- Ability to read and interpret drawings and Bills of Materials (BOMs) is preferred.

- Ability to prioritize and work in a fast-paced environment, under time constraints, to meet deadlines while delivering excellent customer service.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About The Team Transformation of Industry

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Rewards

- Career growth and development opportunities

- Supportive work culture

- Company paid Health and wellness benefits

- Paid Time Off and paid holidays

- 401K savings plan with company match

- Family building benefits

- Parental leave

https://jobs.siemens-energy.com/jobs

This job may be based in Olean, New York. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatenergy.com/thinking-of-joining.html. The base salary range for this position if based in Olean, New York is $61,000-$135,000.

Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.