Aerospace/Aviation - Order Management Specialist

Order Management Specialist

Miami,FL 33178

Possible temp to perm

7am - 4pm (can be flexible with start and end time)

Overview: The selected candidate will be processing all POs. We are seeking someone with experience in order entry, follow-up with customers, customer interaction, and detail-oriented, process-driven work. Not looking for a buyer or supply chain.

The candidate should have the following:

• Very detail-oriented ( purchase order review)

• Experience in Client, SAP, and Salesforce is a PLUS

• Process driven

• Preferably some experience working in the manufacturing industry

• Flexible on time

• Able to work on weekends and holidays if needed

• Able to work overtime if needed

• Team player

• Process bookings, change requests, cancellations, and refunds

• Ensure compliance with company policy

• Contribute to continuous improvement: suggest process improvements

POSITION SUMMARY:

With minimum supervision, responsible for administrative duties of broad scope and complexity requiring

independent judgement and familiarity with applicable procedures. Effective interpersonal, verbal, and written skills; versatile to interface at all levels of the organization.

RESPONSIBILITIES

• Following established procedures, perform a variety of Back Office administrative responsibilities.

• May be required to perform some or all the following:

• Administers and process customer purchase orders by reviewing Customer Service Administrators' flow down instructions for product requirements to existing terms and conditions of purchase orders or maintenance agreements.

• Establishes and maintains relationships with customer facing teams through courteous and efficient servicing of customer requests. Maintains regular communication with customer facing teams and responds to external customer service issues.

• Prepares, and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality regarding customer and company matters.

• Generates and process of standard spares quotes in a timely manner and coordinates with price estimating. Reviews pricing for reasonableness, submits quotations/proposals for customer review

• Coordinates with various functions of the company (e.g. Customer Service Administrators, quality, shipping/receiving, accounting, Account Managers, planning and shop personnel) on customer issues. Prioritizes requests and commits to reasonable production and/or provisioning lead‐time.

• Enter and manipulate data on spreadsheet, data base or file management programs and perform a broad range of typing projects with high degree of accuracy and speed.

• Manages customer portals, including downloading purchase orders, updating purchase order status, and expedite requests

• Set priorities and procedures for accomplishing work. May be required to delegate portions to others or help and support to others.

• Collect data, conduct research, and compile information using a variety of mathematical calculations for a broad range of reports and projects.

• Conduct inquiries into specific problems, such as delays, to ensure objectives are being met.

• Communicate potentially negative situations to management in a constructive manner.

• Read mail, highlight action or important items, attach relevant files or information before distributing. Respond to routine correspondence or draft routine responses for review and signature.

• Ability to accurately type 55 wpm, where applicable. Personal computer skills required.

Job Requirements:

• Minimum of three years of increasing in complexity of administrative duties related office experience or demonstrated ability to perform described responsibilities

• High School diploma or education certificate in applicable functional area preferred.

• SAP knowledge is preferred.

• Thorough knowledge of office equipment, administrative procedures and/or terminology in functional area.

• Proficient with Microsoft Suite software.

• Must demonstrate effective verbal, written and interpersonal communication skills.

• Ability to work effectively with others and be a participative team player.

• Ability to navigate customer portals, retrieving orders, updating portals with * promise dates, and managing portal backlog accuracy, including delivery dates, quantities, and price.

• Excellent Microsoft Excel skills, including Formula, Vlookup, and pivot table.