Senior Order Management Specialist

Description

POSITION DESCRIPTION:

Axia and Qcells Energy Solutions are seeking an Order Management Specialist to monitor and control projects through administrative and specialized expertise with the Energy Solutions division. You will be responsible for working within and leading support teams in coordination with the Project Coordinators and Sales Managers. Major responsibilities include verification of completed contracts from sales, input and management of required contractual documents into the Operations Lifecycle Platform, compliance with third party finance company funding requirements, and issuing timely and accurate payments to third party fulfillment vendors. This is a key position with the responsibility for building and scaling the solar support operations to match the growth of the business. The ideal candidate is an experienced professional with strong analytical skills, great attention to detail, and problem solving and communication skills.

This position will be based out of the office in Irvine, CA, with an in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases.

RESPONSIBILITIES

- Verify that all sales contracts are fully complete and accurate prior to releasing them to operations.

- Resolve paperwork deficiencies and stipulations with stakeholders to ensure solar contracts are properly managed.

- Navigate lender financing portals to secure approval for contract financing before equipment orders are placed.

- Issue and authorize work orders to third-party fulfillment vendors, ensuring accurate services and timely payments.

- Approve installer invoices through a thorough QA process to confirm project completion and adherence to scope of work.

- Identify and implement continuous improvement opportunities across processes.

- Review operational procedures to ensure alignment with industry best practices.

- Track and analyze team performance to reduce cycle times and improve efficiency.

- Maintain accurate records in the CRM, fulfillment portal, financier portals, and other business systems.

- Support the transition from Sunbase CRM to Salesforce for all order management functions.

REQUIRED QUALIFICATIONS

- Bachelor’s degree in Business or a related field, with 5+ years of experience in operations management and analytics, including at least 1 year in the solar industry.

- Minimum of 1 year of hands-on experience with Salesforce and other CRM systems.

- Proven ability to apply strong organizational, problem-solving, and analytical skills.

- Exceptional verbal and written communication skills, with experience presenting in both internal and external settings.

- Entrepreneurial mindset with a track record of thriving in high-growth environments.

- Process-driven professional dedicated to delivering long-term solutions with meticulous attention to detail.

PREFERRED QUALIFICATIONS

Solar Industry experience Preferred

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity (F = Frequently, O = Occasionally, N = Never)

Typing

F

Handling

F

Reaching

F

Agility (F = Frequently, O = Occasionally, N = Never)

Turning

F

Twisting

F

Bending

O

Crouching

O

Balancing

N

Climbing

N

Crawling

N

Kneeling

N

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

- This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

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