Operations Specialist

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, You Will Enjoy

- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours

- 401(k) with company match

- Paid vacation, sick, personal and parental leave time

- Paid Volunteer Time: giving back to our communities is important to us

- Employee Recognition Program – convert your recognition points into gift cards

- Employee Assistance Program – offers benefits to help you manage daily responsibilities

- Access to on-demand training courses to advance further in your career

Job Description

Due to client requirements, only candidates who are full time residents of the State of Michigan are eligible for this position. We are looking for a talented individual…

To join our team as an Operations Specialist. Operations support staff ensure smooth delivery of projects and programs, both internally and externally; while adhering to program, practice and operations guidelines. Operations support staff roles often encompass multiple areas including; data management, metrics and reporting, team facilitation and coordination, and process definition and improvement. These roles tend to be more internal-facing than client-facing, although people in operations roles will often have direct client, customer or trade ally communication and contact.

Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind. For this opportunity, you’re a great fit if you can…

- Manage program data and conduct analysis.

- Assists Program Manager with Program utility braiding and other program metrics.

- Perform client and internal reporting and communications with exceptional attention to accuracy and professionalism.

- Train, review work quality, oversee timelines, address system functionality, and drive process improvements in cooperation with co-workers.

- Enter, track and report on customer data using a variety of tools.

- Communicate with customers regarding Program rules via email and phone.

- Participate in team and/or client meetings to provide updates and address action items, identify and escalate issues or areas of concern.

- Other duties as Program needs may change or require.

In this exciting career opportunity, you will have…

- 3-6 years’ experience in data management and customer service

- Bachelor’s degree preferred

- Proficiency in Excel - able to perform intermediate to advanced level functions.

Successful Candidates Will

- Be responsive and sensitive to customers’ needs, and document each contact with the customer and any referring agency.

- Ensure adherence to internal and system protocols to use CLEAResult systems, documents, and tools, especially concerning confidential customer financial data.

- Ensure the Program Manager and other stakeholders remain informed of the status of projects.

- Have a track record of displaying excellent judgment and independent decision-making for matters concerning project execution, data storage, and data organization.

- Be proficient in Excel - able to perform intermediate to advanced level functions.

Target Compensation

$50,000.00

Compensation Range Currency Type

Salary

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.