Order Entry Representative II

A.Y. McDonald Mfg. Co. is a leading manufacturer of water works brass, plumbing valves, pumps and water systems, and natural gas valves and meter bars. The company was founded in 1856 and is committed to taking care of the customer – our boss, through our growing investments of education, automation, and innovation. A career at A.Y. McDonald Mfg. Co. comes with a family friendly culture, on-the-job training, advancement opportunities, and the chance to make a difference every single day.

SUMMARY:

The Order Entry Representative II role builds on foundational order entry responsibilities by managing more complex orders, resolving escalated issues, and serving as a subject matter expert in systems and processes. Level II co-workers work with minimal supervision and are expected to manage high-priority or exception orders with professionalism and efficiency. It is essential the following duties and responsibilities have a People First approach as “This Company Runs on People”.

RESPONSIBILITIES:

- Handle requests for specification sheets, stock checks, fab sheets, catalogs, and price sheets.

- Assist with overflow of incoming phone calls by logging in to the ACD Phone Group 2

- Process bin label requests

- Assist with quotes and the quote department in preparation of quotes.

- Assist with the handling via phone and e-mail, including requests from customers to check availability, price, and order status.

- Process new part number request forms

- Provide additional customer support by handling orders that require special instructions or follow-up steps.

- Collaborate with various departments, including sales, customer service, and PIC to ensure timely order fulfillment and delivery.

- Complete new customer setups

- Record activities in CRM, such as logging certain types of phone calls, and update and reviewing other information in CRM as needed.

- Coordinate with subsidiaries to strengthen operations and elevate customer experience

- Prioritizes a people-first approach while maintaining efficiency and accuracy

- Collaborate effectively with cross-functional teams to ensure smooth operations

- Balances technical expertise with a service-oriented attitude

- Builds and maintains positive relationships with internal and external customers

- Other Duties as assigned.

QUALIFICATIONS:

High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

BENEFITS:

Benefits include major medical (BCBS), Delta dental and vision, company sponsored basic life insurance and short-term disability. Voluntary life insurance, accidental death and dismemberment, and long-term disability available. Competitive 401(k) with company matching, generous PTO, 10 paid holidays, and company giveaways, family picnics, and more!

A pre-employment Background Check and 6 panel (no THC) Drug screen required.

A.Y. McDonald Mfg. Co. is an equal opportunity employer.