Operations Support Coordinator

Job Description

WGL - Operations Support Coordinator

Washington Gas has an immediate need for an Operations Support Coordinator to support Washington Gas (WG) Operations by managing vendor and supplier activities across operations. This role is responsible for overseeing accounts payable processes, preparing monthly accruals, and monitoring O&M and Capital budgets to ensure financial accuracy and contract compliance. The coordinator serves as a key liaison between internal stakeholders and external vendors, ensuring timely invoicing, service delivery, and resolution of operational issues.

You Will:

- Validates contractor’s performance and billing and holds the contractor accountable for results based upon contractual agreements and established performance standards.

- Manages vendor/supplier invoicing for all Operations, including Below Ground Field Operations, Stations, and Above Ground activities.

- Prepares monthly accruals for Contractor Services and submits for managerial approval.

- Monitors and tracks O&M and Capital budgets to ensure financial accuracy and compliance.

- Uses Washington Gas (WG) systems of record (SAP, Open Grid, ESRI) to access, enter, evaluate, and audit work performed and billing, as well as to extract and report data.

- Serves as an expert user of Open Grid with a deep understanding of work lifecycles and job flow processes.

- Processes and manages flow-specific job types within Open Grid to ensure operational efficiency and data integrity.

- Participates in daily project meetings and supports implementation phases of technology initiatives.

- Reviews and tests user stories as part of project development cycles.

- Utilizes Azure DevOps for project tracking, testing, and collaboration.

- Gathers and refines business requirements and translates them into actionable user stories.

- Prioritizes backlog items based on business value and operational impact.

- Coordinates with stakeholders to ensure alignment between project goals and user needs.

- Participates in sprint planning, reviews, and retrospectives.

- Monitors progress toward milestones and ensures deliverables meet quality standards.

- Facilitates communication between development teams and business units to resolve blockers and clarify requirements.

You Must Have:

- High School Diploma/GED required

- Associate’s Degree in business, engineering, technology, or a related field preferred

- 5+ years of experience in natural gas utility operations, vendor management, or financial operations required

- Demonstrated experience managing vendor/supplier relationships and ensuring service level compliance

- Strong understanding of accounts payable processes, accruals, and budget tracking (O&M and Capital)

- Proven ability to use enterprise systems such as SAP, Open Grid, Small World, and ESRI for data entry, auditing, and reporting

- Expert-level proficiency in Open Grid, including work lifecycle management and flow-specific job processing

- Experience supporting technology projects, including testing, implementation, and agile methodologies

- Proficient in Azure DevOps for backlog management, sprint planning, and user story testing

- Demonstrated ability to gather and translate business requirements into actionable deliverables

- Strong analytical and problem-solving skills with attention to detail and data integrity

We offer a competitive salary range of $76,000 to $109,000 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply

Why work at AltaGas?

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver clean and affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission: https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL

For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.