Operations Manager

Job Summary

The Operations Manager oversees the day-to-day execution of shop operations (including warehouse when applicable). Responsibilities include maintaining a safe working environment, daily prioritization and scheduling of repair/production activities, management of the training and qualifications for shop (and warehouse) employees, and the management of repair quotation/customer service team. The Operations Manager is responsible for continuous improvement on our plant operations and reduces cost while ensuring all products meet/exceed safety, quality, and service expectation as defined by our customer. This role is responsible for safely getting the right product out the door, on time, on budget.

- Oversee the day-to-day execution of shop operations

- Implement safety policies consistent with Company’s general policies and any service-specific policies

- Oversee production schedules to ensure that customer delivery requirements are met

- Supervise shop Operations Supervisors

- Develop and manage personnel training programs to ensure people with key skills are available and adequately trained

- Oversee quoting, pricing and maintaining reasonable margin on repair jobs

- Responsible for managing time spent on repair jobs

- Responsible for assessing and providing resources to handle the workload in the shop

- Supervise, develop, hire, and terminate all Operations personnel as required

- Oversee work processes to ensure that internal and external quality standards are followed

- Evaluate outside vendors for services and products for internal use

- Work closely with Account Managers and Sales Directors to understand customer requirements, resolve customer issues, and plan for future work.

- Work with Operations, Quality and Sales departments to resolve any non-conformance issues.

- Communicate with customers, as required, to develop and maintain good working relationships.

- Responsible for maintaining and monitoring of inventory levels to support Services and maintain production

- Assist Quality Control Manager with ASME/NBBI training, audits, and implementation of QC procedures

- Coordinate all equipment maintenance and service work, including preventive maintenance

- Drive continuous improvement on our plant operations, while reducing cost and increasing value

- Assist in developing new processes, products, materials, and technologies to improve plant efficiencies

- Assist Branch Manager with ensuring all budget goals are met

Positional Requirements & Qualifications

- Education & Experience

- High school diploma or GED equivalent

- Bachelor’s degree preferred

- Safety Council training preferred

- Current TWIC card preferred

- Industrial valve/actuator OEM factory authorized training certificates preferred

- Certified Individual in accordance with the National Board preferred

- 5 years’ minimum industry experience

- Skills & Abilities

- Highly organized

- Effective time-management

- Detail-oriented

- Strong interpersonal, communication, technical, and presentation skills

- Must be able to travel and have a clear driving record in accordance to company driving guidelines

- Clear background check and drug/alcohol screening

Essential Physical Functions

- Travel: less than 5%

- Lifting up to 50 pounds

- Bending, stooping, walking and/or ability to stand for up to 75% of shift