Operations Manager

Summary of Position:

Operations Managers help Midwest Hose & Specialty deliver a positive experience to our local customers by developing relationships while helping to deliver a high-quality service. Managers allow us to develop our staff, control store operations and help us keep a pulse on market trends. This versatile role needs to have industry experience, understand local demands, and have strong leadership abilities to be a successful Midwest Hose Manager.

Roles and Responsibilities:

- Develop business strategies to raise customer pool, expand store traffic, and optimize profitability

- Initiate and maintain business relationships with customers primarily in the stores selling markets

- Meet sales goals by training, motivating, mentoring and providing feedback to staff

- Ensure high levels of customer satisfaction through excellent service

- Sell to prospective customers using either pre-established leads or leads self-sourced by incumbents

- Complete store administration and ensure compliance with policies and procedures

- Sell, service, and promote Midwest Hose product line to external customers

- Maintain outstanding store condition and visual merchandising standards

- Propose innovative ideas to increase market share

- Maintain issues that arise from staff or customers

- Provide on-the-ground support for sales

- Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them

- Develop and implement new sales initiatives

- Provide report of sales data to superiors

- Maintain professionalism in the work place

- Perform any other assigned proprietary duties

Qualifications and Requirements:

- Familiar with standard concepts, practices, and procedures within sales and management

- Experience and judgement to plan and accomplish goals to perform a variety of tasks

- Proficiency in assessing, profiling and analyzing merchants' needs and proposing customized proposals

- Excellent verbal and written communication skills

- Critical thinking and reasoning to provide customer support and satisfaction

- Excellent verbal and written communication skills

- Solid computer skills such as typing and navigation through various computer programs including MS Outlook, Excel, and Windows

- Must be able to type at least 40 WPM

- Compassionate and patient customer service skills

- High attention to detail

- Ability to retain product knowledge

- Commitment to work additional hours as needed to complete orders received daily

- Energetic, outgoing, and positive attitude

- Good organization skills

- Reliable and dependable

- Team-player

- Ability to prioritize and manage time

Education and Experience:

- High School diploma or GED (required)

- Some college experience (preferred but not required)

- Prior industry related sales experience (three or more years required)

- Prior industrial hose industry experience (three or more years required)

About Us:

Midwest Hose is one of the largest hose and fitting wholesale distributors in North America. Since opening our doors in 1983, we’ve steadily grown and continue to build a loyal customer base - proof of our enthusiasm for the future! At Midwest Hose & Specialty, we believe our employees are the driving force behind our business. We treat each person with the respect and value they deserve.

We provide ample room for upward mobility and advancement within the company, promoting from within and rewarding team members with opportunities for growth and pay increases! We offer competitive pay, career advancement based on performance, and a premier benefits package that includes:

- Very competitive compensation

- 401(k) plan with company match

- Health and dental insurance plans with company contributions

- Basic life and AD&D insurance

- Paid holidays

- 3 weeks (120 hours) of Paid Time Off (PTO) accrual within the first year

- Great work/life balance

- Casual dress environment

- Career longevity

- Professional growth opportunities

- Parental leave

Additional Information:

As part of our commitment to a safe and productive workplace, all offers of employment are contingent upon the successful completion of a background check and drug screen.

If you want to be part of a growing company and believe that Midwest Hose & Specialty is the place for you to begin your new career path, please apply today!