Operations Manager

The Operations Manager is responsible for overseeing the daily operations and maintenance activities of water and wastewater plants.

Maryland Water/Wastewater license required.

PRIMARY RESPONSIBILITIES

- Leads his/her team of operators in all aspects of people management including: hiring, orientation/on-boarding, performance management, salary changes, promotions, training and development, transfers and terminations. Monitors and reviews staff work and coaches appropriate improvement.

- Ensures that all SOPs are followed and DOT, OSHA and other requirements are met.

- Communicates with account managers on a weekly basis regarding ongoing operations.

- Conducts site visits and communicates with maintenance group about maintenance, repairs, etc.

- Manages maintenance of all trucks and equipment, including capital budgeting.

- Creates and manages operational budget. Creates monthly operations reports.

- Assesses operational performance and implements continuous improvements.

- Other duties as assigned.

EDUCATION, EXPERIENCE AND SKILLS

Education/Experience: BA/BS in related field and 5-7 years water/wastewater experience. Two years previous supervisory experience required.

Licenses/Certifications: Valid Driver’s License (CDL preferred). Water/Wastewater Operator’s License specific to state and site specific requirements. Other licenses may vary according to specific site and assignments.

Technical: Advanced proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Working knowledge of OSHA requirements, DOT regulations & Utility SOPs. Proficiency completing all regulatory documentation, reports and correspondence.

Communication: Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback. Promotes a culture of diversity, respect & accountability. Challenges other through productive discussion.

Problem Solving & Quality: Pays attention to detail. Identifies & solves complex issues. Thinks “big picture” when assessing problems/opportunities. Develops innovative & creative solutions.

Managing For Results: Follows all company policies & SOPs. Delegates, prioritizes & manages the work of others. Balances competing priorities, scheduling issues & deadlines. Delivers effective feedback. Manages cost, quality & expedience.

Leadership & Initiative: Motivates & empowers others. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for leadership & development. Trains, coaches & mentors others. Champions change.

PHYSICAL DEMANDS

Must be able to: frequently lift 50-60 pounds; load, unload & move large equipment/tools; access confined spaces; continuously walk and climb stairs and ladders.