Operations Manager

About the job

Are you a proven leader who thrives on organization, accountability, and teamwork? Do you want to make a lasting impact with a 5-star, premier service company that's been serving families for over 20 years? If so, Jay's Heating, AirPlumbing wants YOU to be our next Operations Manager.

Who We Are

At Jay's, we're more than just HVAC, plumbing, and electrical experts - we're a family legacy. For four generations, we've been raising the standard in comfort and care. With locations in North Carolina and Virginia, we're expanding and building the future through training, innovation, and excellence. You've probably seen our trucks and our ads, now we want to see YOU!

Pay: Starts at $75,000 Per Year w/ bonus program

Why Choose Jay's?

- Full benefits include Company Paid Medical and Life for the employee, and dental and vision for the full-time employee, along with other coverage that can be added.

- 401k with up to a 3% company match, begins 1 year after your start date.

- Up to 3 Weeks Paid Vacation per year.

- Core Values:

- Always Do the Right Thing

- Always Growing

- Can-Do Attitude

- Be Kind - The Golden Rule

- Deliver Wow Customer Service

- Office Support: We have all-star staff to back you up; so, you can focus on the task at hand.

- Stability: Family Oriented and family-owned business since 2005. We're one of the largestmost established Home Services business in the surrounding areas and we're just getting started!

- Ongoing Professional and Personal Development Training Opportunities: both in-house and across the country.

- Engaged: Positive team-focused work environment with great employee engagement

- Always Growing: Ongoing ProfessionalPersonal Development Training Opportunities

- FunFocused! We work hard and play hard - we're a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic.

- Community Focus: Established brand with a great reputation - We are dedicated to supporting our community and veterans as well as the greater good by contributing to both local and global causes.

- Destination Employer: Established brand with a great reputationa strong focus on our company culture

- Our Standard: We pride ourselves on providing a 5-star customer service experience and it shows with 2500+ Google reviews (the industry average is 100);over 500 reviews on Facebook,over 3,000 5-star reviews on all other review platforms.

Primary Job Duties:

- Ensure mid-level management is in place, trained and competent in achieving desired results in the departments they manage.

- Monitor staff performance to ensure that daily revenue and sold-hour goals are met.

- Show employees how their individual contributions matter to the company's success.

- Communicate clearly, show recognition and build rapport with employees.

- Manage annual budget, control expenses and meet or exceed plan.

- Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.

- Ensure during daily huddles, team meetings and 1:1's are occuring.

- Reinforce company culture by living the values of our company, specifically ethics and integrity.

- Maintain proper pricing for all departments and update regularly.

- Maintain customer satisfaction and company reputation.

- Maintain employee engagement and positive company culture.

Required Qualifications:

- Bachelor's degree in Business Administration, Marketing, Construction Management, finance, STEM.

- 5+ years of experience leading teams

- Strong command of CRM/ERP systems (ServiceTitan preferred)

- Data-driven decision-making and performance tracking

- Advanced proficiency with Microsoft Office

- Knowledge of effective sales techniques, training, and coaching methods

- Excellent communication, leadership, and interpersonal skills

- Valid driver's license and availability for occasional travel

- Possess the ability to inspire both personal and professional growth in our team members.

- Ability to ensure policies and processes are being followed.

- Ability to drive team performance to achieve all business goals and objectives.

- Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.