Operations Associate Manager

Operations Associate Manager, NJ

Maryland Energy Advisors (MDEA) is a rapidly growing energy management firm supporting many of the region’s largest businesses, including real estate owners, restaurants, manufacturers, and other commercial and institutional partners. We also provide consulting services to utilities nationwide. As we continue to expand, we are seeking a highly capable Operation Associate Manger to help drive the successful delivery of our energy efficiency programs.

In this role, you will be a central player in supporting the execution of utility energy efficiency projects from start to finish. You will work closely with the program manager, program team, subcontractors, and clients to ensure tasks are completed on time; documentation is accurate, and communication flows smoothly across all stakeholders. This role is instrumental in keeping projects organized, resolving issues quickly, supporting reporting and compliance needs, and providing exceptional customer experience on behalf of our utility partners.

The ideal candidate is tech savvy, resourceful, and exceptionally organized, with strong communication skills and a passion for problem solving. If you thrive in a fast-paced environment, manage competing priorities with confidence, take initiative to keep projects moving forward and love supporting meaningful work that benefits communities, this is a great opportunity to grow with a mission-driven company.

Primary Responsibilities

- Lead day-to-day operations of a residential utility energy efficiency program, ensuring consistent, high-quality program delivery, regulatory compliance, and a positive end-to-end customer experience.

- Oversee and manage the customer participation process, including the tracking, monitoring, and review of submitted projects.

- Provide operational leadership to internal teams and participating subcontractors, including coordinating assignments, resolving escalated operational issues, and ensuring adherence to program requirements, timelines, and quality standards.

- Establish and maintain clear, proactive communication across subcontractors, customers, customer care, and internal teams by setting operational expectations, addressing escalated inquiries, clarifying program rules, and removing barriers to participation.

- Partner closely with Customer Care to investigate, manage, and drive customer and contractor issues through resolution, ensuring timely follow-up and consistent customer experience.

- Lead quality assurance and quality control (QA/QC) activities, including oversight of inspections, review of findings, implementation of corrective actions, and coordination with subcontractors to ensure continuous improvement and compliance.

- Drive operational and process improvement initiatives by evaluating workflows, identifying gaps or risks, and implementing enhancements to efficiency, data accuracy, quality control, and customer satisfaction.

- Ensure program documentation, records, and tracking systems are accurate, organized, and maintained in compliance with utility, regulatory, and internal requirements.

- Support broader organizational and program objectives by performing additional managerial and operational duties as needed.

Required Qualifcations

- Bachelor’s degree in Energy, Communications, Environmental Studies, Business Administration, or a related field; equivalent experience may be considered (one year of experience may substitute for one year of education).

- Must be a New Jersey resident and reside within the state of New Jersey.

- Minimum of5 years of professional experience, preferably supporting energy efficiency or demand response programs, or working on consulting projects for utilities, state or local governments, or nonprofit organizations.

- Demonstrated experience serving as a project coordinator or project lead, overseeing projects across multiple phases—from intake and review through execution, quality control, and closeout.

- Proven ability to direct and coordinate cross-functional teams to review project scope, documentation, and deliverables, ensuring alignment with program requirements, timelines, and quality standards.

- Experience managing multi-phase project workflows, including tracking progress, identifying risks or bottlenecks, escalating issues as needed, and driving projects to timely resolution.

- Strong background in reviewing and approving project documentation across phases to ensure accuracy, completeness, and compliance with internal, client, or regulatory requirements.

- Ability to lead team meetings, assign work, and provide guidance to ensure consistent execution and accountability across concurrent projects.

- Strong proficiency in Microsoft Office applications, including Word, PowerPoint, Outlook, and Excel.

- Valid driver’s license with a clean driving record.

- Ability to travel up to10%, including occasional overnight travel for client meetings, training, and program events (mileage reimbursement provided).

Preferred Qualifcations

- 5+ years of experience in energy efficiency, construction management, HVAC, building sciences, or related fields.

- Post-secondary education or formal training in Business, Accounting, or Construction Management.

- Professional certifications such as BPI, CEM, or other industry-recognized credentials.

- Exceptional written and verbal communication skills, with the ability to engage effectively with customers, subcontractors, utility partners, and diverse stakeholder groups.

- Strong analytical, problem-solving, and decision-making abilities, with the ability to think critically and adapt to evolving program needs.

- Proven ability to manage multiple priorities, work independently, and thrive in a fast-paced, dynamic environment.

- Commitment to sound business ethics, including discretion and the protection of proprietary and confidential information.

- Bilingual in English and another language.

WORK ENVIRONMENT

- Primarily remote, with travel required for customer meetings, client engagements, and regional events.

- Fast-paced, collaborative, and team-oriented culture with opportunities for professional growth.

Benefits

MD Energy Advisors offers competitive salaries and benefits. We put a premium on work-life balance, offering flexibility with our remote team. We also offer:

- Medical, dental and vision health insurance

- 401k

- Paid time off and paid holidays

- Wellness Reimbursement

- Professional Development Reimbursement

- Great company culture with outstanding growth opportunity

Maryland Energy Advisors is an Equal Opportunity Employer/M/F/Disability/Vet.