Operations Analyst Supervisor

Position: Operations Analyst Supervisor

Reports to: Operations Analyst Manager Compensation*: Competitive starting salary $88,800 - $112,800 commensurate with skills and experience, Full Pay Range: $88,800 - $136,700

Employment Classification: Exempt, Full-time

Anticipated Start Date: As Soon As Possible

Application Deadline: 03/30/26 Office Location: Portland Metro Area, Oregon, USA

BACKGROUND

About Energy Trust of Oregon

Energy Trust of Oregon is an independent nonprofit organization dedicated to energy efficiency and renewable energy development. We serve Oregon customers of Portland General Electric, Pacific Power, NW Natural, Cascade Natural Gas and Avista, and SW Washington customers of NW Natural. Year over year Energy Trust is recognized as one of the 100 Best Nonprofits to Work For in Oregon.

Our Vision

Clean, affordable energy for everyone.

Our Commitment to Diversity

We recognize the lack of diversity in our industry, and we actively seek to address it with our hiring and retention practices as well as our values. We believe every person and their lived experience is integral to building a vibrant culture and delivering effective services to all customers we serve. We are committed to the principles of diversity, equity and inclusion, and we encourage candidates with diverse backgrounds and experience to apply.

Our Location

Energy Trust provides for a range of work location options, including remote, hybrid and in-office work. This position will represent Energy Trust in public settings and potentially at community events. We are open to candidates who live throughout Oregon and Washington. The Operations Analyst Supervisor would be expected to report to the office on a quarterly basis, at minimum.

What We’re Looking For:

The Operations Analyst Supervisor is responsible for the day-to-day supervision of a team of operations analysts; this position will hire, develop, and manage a team of 4 staff (3 current, 1 to be hired), develop processes, procedures, and documentation to maintain high-quality, responsive analytics services.

The Operations Analyst Supervisor oversees the Operations Analysts and Data Specialist who provide cross-organizational operations and analytics support. These staff service a variety of organizational groups for data and reporting requests, including the Communications & Customer Service, Program Marketing, Finance, Communities and New Initiatives, Innovation & Development, and DEI teams.

Team duties include producing ad hoc and scheduled data reporting and analysis, building clear and informative dashboards, maintaining the monthly program forecasting process, conducting quality control for internal and external reporting including quarterly & annual reports, performing descriptive, statistical, and exploratory data analysis to generate data insights, supporting and improving data systems and workflows in collaboration with the IT and Program Operations teams, engaging with cross-functional teams to identify and implement systems enhancements, presenting data insights to business stakeholders.

This individual reports to the Program Analytics Lead.

This position is expected to report to the Portland office quarterly at a minimum for all staff and other in-person meetings

What You’ll Do:

- Lead and supervise assigned team of Operations Analysts and Data Specialists, collaborating with and supporting the work of Program Operations Analysts.

- Manage team capacity, workload, and tasks, ensure staff are properly trained and supported and work is delivered on time and of high quality, maintain and share process documentation.

- Develop and maintain a deep understanding of the relevant business processes and how they relate to the organization's strategic operations

- Provide support, development, and coaching to team members.

- Maintain strong relationships with key stakeholders in other departments.

- Collaborate with managers and staff to ensure there are adequate operational resources to meet commitments.

- Provide ownership and stewardship of database entities through creation and maintenance of data definitions, documentation of business rules, development and monitoring of standard metrics to track data quality, and leading data clean-up and standardization efforts.

- Lead efforts within the team to develop and maintain a library of process documentation and operational best practices.

- Provide oversight, tracking, and visibility for staff capacity, key team initiatives, continuous improvement projects, and special tasks

- Ensure all team responsibilities are completed accurately and on time, adhering to operational best practices.

- Perform other job-related duties as assigned and ensure all work is completed in a safe and professional manner.

SUPERVISORY RESPONSIBILITY

- Hire, direct, and manage staff

- This position may oversee the work of contractors, vendors, and cross-functional teams in managing projects, initiatives and other efforts.

Requirements

Application Instructions:

Please submit your resume and a brief cover letter that shares your interest in this role to apply. All applications must be submitted via Energy Trust’s website www.energytrust.org/About/careers.

What You’ll Need:

- Bachelor’s degree in a related field or equivalent professional experience.

- 5 years’ professional experience in business analysis, data analysis, project management, energy programs, technical customer support, or other related roles.

- 2 years in management or as a team lead preferred.

- Excellent coordination and organization skills, with strong technical and mathematical aptitude and a high level of attention to detail.

- Demonstrated capabilities working with and analyzing large data sets, interest and skill in data visualization, including producing compelling charts and graphs.

- Strong knowledge of and demonstrated ability to work in Microsoft software desktop and database applications, with proficiency using Excel, SQL, and Power BI.

- Demonstrated experience developing process and technical documentation.

- Demonstrated experience successfully leading initiatives and projects with internal and external staff resources.

- Experience with data systems and reporting tools.

- Experience navigating data models for both transactional and data warehouse systems.

- Highly self-motivated and accustomed to working in a collaborative team environment.

- Demonstrated ability to work constructively with parties that may have divergent interests.

- Strong interpersonal, written, and verbal communication skills required.

- Must be able to interact with a diverse workforce and be comfortable working in culturally diverse settings and groups.

The above information is designed to outline the major functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

Benefits

What You’ll Get:

- Health/dental/vision insurance

- Employer sponsored and paid life/disability

- 401(k) with a company contribution of 6% of your salary after 90 days of employment

- TriMet pass

- Access to health and dependent FSA/HSA accounts

- Generous paid vacation, holidays and sick days

- Paid volunteer hours

- Employee assistance program

- Career advancement opportunities

- Great colleagues and culture

- Flexibility to work from home and/or an office space at the Portland, OR location

- Work from home laptop provided

- Read more about our benefits here

All offers of employment are conditional pending the successful completion of a background check (which may include employment verification, education verification, criminal history, motor vehicle record) and reference checks.

Don’t meet every single requirement? Studies have shown that candidates from certain demographics are less likely to apply to jobs unless they meet every single qualification—for example, women and People of Color. At Energy Trust we are dedicated to building a diverse, inclusive and authentic workplace—if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles.

Energy Trust of Oregon is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Energy Trust of Oregon is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

Energy Trust is committed to pay equity. Energy Trust is committed to fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of protected class (race, sex, veteran status, disability, age, color, religion, national origin, marital status, sexual orientation) in the payment of wages or screen applicants on the basis of their current or past compensation. We determine salary by completing a review of your application materials to evaluate your related education, experience and training.

- Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, and certifications in the pay equity assessment to determine equitable salary placement. Candidates should expect compensation offers within the starting compensation range. The full pay range is included to show the earnings potential for this position with sustained high performance.