Operations Analyst

Overview:

The objective of the Operations Analyst is to develop and maintain Key Performance Indicators and Operational Metrics across the organization, as well as manage reports and projects to improve overall Operating Efficiencies with Field Leaders.

Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The Company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time. All work is to be completed with minimum supervision and in accordance with Company standards. Other duties may be assigned.

- Develop, design and maintain Operations Dashboard (Safety, Inventory, Assets, Quality Control and Compliance, Standard Operating Procedures)

- Monitor Fleet activity and identify opportunities to improve utilization

- Highlight top performance standards and develop communication plan

- Develop tools to communicate best practices and policy standards

- Assist Safety, Procurement, Customer Service, Inventory Management and Dispatch with their reporting needs

- Compile and organize monthly reporting packages for Leadership Team presentations

- Validate analysis via review of financial statements, interviews, research and other tools available

- Field and address inquiries and questions on Operational metrics and procedures

- Execute against assigned Operations Projects

Qualifications:

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

- Fluent in MS Office products

- Basic understanding of relational database structures

- Analyze, interpret, summarize, and report research findings in written and verbal methods to senior management

- Produce written documents with clearly organized thoughts using proper sentence construction, punctuation and grammar

- Comprehend and make inferences from written material

- Excellent written and verbal communication skills

- Monitor or observe data to determine process issues or problems

- Work cooperatively for the betterment of the enterprise with all fellow employees.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Excellent verbal and written communication skills

- Must possess highly advanced PC skills including training and knowledge of various software packages in an integrated ERP type system. Ability to read, analyze, and interpret general business records and reports. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, vendors, or the general public.

EDUCATION/EXPERIENCE:

Bachelor’s Degree from an accredited college or university; or equivalent education and training through minimum three (3) years on the job experience in a path of progression of duties, responsibilities, and administration.

LANGUAGE ABILITY:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATH ABILITY:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, PowerPoint, and other report writing and project planning software. Experience working in an ERP environment is desirable.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and sit.

EOE