Operations Analyst

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:

- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours

- 401(k) with company match

- Paid vacation, sick, personal and parental leave time

- Paid Volunteer Time: giving back to our communities is important to us

- Employee Recognition Program – convert your recognition points into gift cards

- Employee Assistance Program – offers benefits to help you manage daily responsibilities

- Access to on-demand training courses to advance further in your career

Job Description

We are looking for a talented individual…

To join our team as an Operations Analyst! In this client-facing role, you will manage and control the processing of rebate / incentive applications for energy saving programs, to ensure that contractual obligations are met, claimed energy savings is reasonable, and payments are properly calculated, approved, paid, and recorded.

Key Responsibilities:

- Develop and implement policies, procedures, and process improvements across multiple programs.

- Create training materials, strategic workflows, and lead metrics/reporting initiatives.

- Conduct second-level reviews and ensure quality standards are met.

- Manage rebate and incentive application processing, ensuring compliance and accuracy.

- Resolve disputed rebate claims and maintain thorough documentation.

- Coordinate updates to program specifications, forms, and quality control procedures.

- Provide customer support via phone, internet, and correspondence, maintaining incentive databases.

- Advise customers on program participation, incentives, and policy interpretation.

For this exciting career opportunity, you will…

- Develop training and process/procedure documentation.

- Create and track incentives metrics and workflows.

- Work with community partners and trade allies regarding incentives that are moderately to highly complex provide extensive troubleshooting and analysis.

- Handle difficult customer situations and bring them to resolution.

- Handle client calls for multiple programs or for moderate to highly complex incentives.

- Work on special projects

- Attend and lead regularly scheduled meetings

For this exciting career opportunity, you will have…

- 2-4 years of processing experience

- Strong data management and analytical skills

- Proven experience in communication and leadership skills

Target Compensation:

$69,000.00

Compensation Range

$55,700.00 - $83,500.00

Currency

USD

Type

Salary

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.