Operations Analyst

About Kathairos

Kathairos Solutions is a leading and rapidly growing North American clean tech company, bringing decades of knowledge, resources, and experience into developing the innovative solutions of tomorrow, for the changing energy industry of today. We have developed a simple solution to one of the energy industry’s major challenges in reducing emissions, which continues to be adopted at a staggering rate across North America.

Your Opportunity

Reporting to the Operations Data Manager, the Operations Analyst is pivotal in optimizing Kathairos’ operational efficiency by coordinating and managing resources such as vehicles, personnel, and equipment. You will handle real-time future forecasting and deployment of fleet resources to ensure timely and efficient service delivery. By managing full cycle service delivery, you will provide valuable recommendations to enhance overall productivity and processes, continuously improving our performance and forecasting capabilities. Your collaborative style, exceptional communication, and analytical skills will ensure success and seamless coordination with the Field Team and Operations leaders to deliver best in class service to our customers.

Your Responsibilities

- Communication Coordination: Receive and process incoming fill work orders from telemetry data while communicating effectively with drivers, field staff and other relevant team members.

- Resource Allocation: Coordinate and manage the allocation of resources, including vehicles, personnel, and equipment to designated locations based on priority, urgency, and availability to ensure optimal operational efficiency.

- Real-Time Resource Management: Monitor the real-time location of vehicles or personnel using GPS tracking systems, update and support accurate records of dispatch activities. Address and resolve issues or challenges that arise during the dispatch process.

- Forecasting: Develop and implement forecasting models to predict future resource needs and ensure timely deployment.

- Process Improvement: Identify and recommend process improvements to enhance productivity and operational efficiency.

- Reporting: Prepare and present detailed reports on operational performance, resource utilization, and key performance indicators (KPIs) to senior management.

- Compliance: Ensure compliance with relevant regulations, policies, and procedures governing dispatch operations including a strong understanding of Federal Hours of Service.

- Collaboration: Develop and support strong working relationships with internal and external customers, especially the Field Team and Operations leaders to ensure seamless coordination and communication.

- Documentation: Maintain accurate and detailed records of operational activities, including work orders, routes, and communication logs. Generate reports on key performance indicators (KPIs) related to dispatch operations.

- Training: Provide training and support to team members on operational processes and best practices.

- Emergency Support: take action and provide instructions to drivers or field personnel in case of emergencies or unexpected situations.

Required Qualifications

- 5-8 years’ experience in fleet dispatching, operations analysis, or a similar role (Oilfield industry considered an asset).

- Experience using GPS tracking systems, dispatch software, and other relevant technologies. Effective problem-solving skills to address and resolve issues that arise during the dispatch process quickly and efficiently.

- Highly skilled in data analysis to enable the development of forecasting models and identify process improvement.

- Excellent verbal and written communication skills to effectively interact with drivers, field staff, and other team members.

Valued (Nice to have):

- High school graduate or equivalent

- Experience with Salesforce and/or other fleet management software.

- Experience with Motive (Formerly KeepTruckin) and/or related software.

Why Kathairos

- Competitive Total Rewards, Salary + Annual Performance Bonus

- Paid Time Off and Flex Time

- Health & Dental benefits start day one

- On-site fitness and bicycle storage facilities

- Career Growth and Development opportunities

At Kathairos, our people inspire our purpose. We value the creativity and success that comes from collaborating with a diverse team of individuals. We welcome candidates from all backgrounds who share our passion in prioritizing inclusion and equity. We are passionate about creating an environment where everyone feels valued and is empowered to share their talents towards advancing our vision to create clean air and responsible energy production for our planet.

Thank you for considering Kathairos! We genuinely appreciate your interest, however, only those candidates who are selected to continue in our recruitment process will be contacted

Job Types: Full-time, Permanent

Pay: From $70,000.00 per year

Benefits:

- Dental care

- Disability insurance

- Employee assistance program

- Extended health care

- Life insurance

- On-site gym

- Paid time off

- Vision care

Application question(s):

- Are you legally authorized to work a full-time, permanent position in Canada, without any restrictions?

- At Kathairos, we are passionate about the benefits of a vibrant, collaboration-focused in-office culture that fosters creativity, enhances problem-solving, and builds strong team relationships. Are you excited to commit to a full-time, in-office work schedule?

- Please indicate how many years of experience you have in service dispatch roles

- How many years of service dispatch experience has been in the Oil and Gas industry?

Work Location: In person