Office Manager / Dispatcher

Job Overview

The Office Manager / Dispatcher plays a key role in our growing HVAC service business. This position requires strong organization, reliability, and the ability to manage multiple priorities. The ideal candidate communicates well with customers, is comfortable with basic software systems, and works closely with both the Operations Manager and Controller.

We are a growing company with a strong team, improving systems, and significant opportunity ahead. This role has the potential to expand over time and make a meaningful impact on the company’s success.

Key Responsibilities

- Dispatch and schedule service technicians efficiently (primary responsibility)

- Coordinate with customers regarding appointments and service updates

- Track jobs and service calls through completion

- Collaborate closely with the Operations Manager and Controller

- Answer phones and respond to emails in a timely, professional manner

Administrative & Office Support

- Manage basic office operations (mail, coordination, general clerical tasks)

- Assist with payroll data collection (no processing required)

Accounting Support

- Enter accounts payable (AP) into QuickBooks Online

- Record customer payments and assist with accounts receivable (AR)

Desired Skills & Experience

- Dispatching experience in a service-based business preferred

- Construction or HVAC industry experience a plus

- Basic accounting experience a plus

- Strong organizational and office management skills

- Proactive, dependable, and customer-focused

Why This Role

We value proactive professionals who want to contribute, grow, and make a daily impact in a small-business environment.

Pay: $25.00 - $35.00 per hour

Benefits:

- Paid time off

People with a criminal record are encouraged to apply

Application Question(s):

- Please respond to the following questions:

1. Have you ever worked at a Service or Construction Company?

2. Have you ever held a dispatching role?

3. How many years of office management or clerical work do you have?

4. How many years of accounting experience do you have?

5. What is your desired Wage for this position?

Work Location: In person