Sundance Plumbing and Heating

Office Manager/Dispatcher

LocationMinturn, CO
Job TypeFull-time
Salary$49,920-$72,800

About This Job


Company Overview

Sundance Plumbing & Heating has been a trusted name in the Vail Valley since 1996, specializing in both commercial and residential plumbing and heating services. With nearly three decades of experience, we pride ourselves on delivering top-quality solutions while fostering a People First initiative to enhance customer service and employee satisfaction.


Job Title: Office Manager/Dispatcher


Location: Minturn, CO


Wage Range: $25-35/hourly


Job Description:

We are seeking an outgoing and motivated Office Manager to join our team. Must have experience in customer service. This position is responsible for receiving phone calls, and in-person customer inquiries. You must be organized and capable of retaining information. This position will be responsible for organizing and dispatching work orders and function as a liaison between customers and service technicians. A positive and personable attitude is a must!


Responsibilities:

Greet visitors, answer phone calls, and handle correspondence.
Provide excellent customer service by addressing client inquiries and concerns in a timely and professional manner.
Address and resolve any scheduling conflicts, delays, or emergencies promptly and efficiently.
Communicate effectively between field technicians, customers and management.
Manage Sundance resources effectively and efficiently.
Keep office organized and stocked.
Help with on-boarding new hires in office procedures


Qualifications:

Minimum 1 to 3 years’ experience in customer service.
18 years of age or older.
High School diploma or GED.
Strong written and verbal English skills.
Can successfully pass a criminal background check, drug test, ensuring you can perform the duties of the job.
Strong organizational and communication skills.
Willingness to be a team player.


Benefits:

Comprehensive Medical, Dental, Vision, FSA/HSA.
Matching 401K.
Long Term Disability, Short Term Disability.
PTO, Paid Holidays.
Voluntary additional insurance/benefits.
Health and wellness compensation package.
Ski pass.
Flexible family leave.
Professional training and development


Job Type: Full-time


Pay: $24.27 - $35.00 per hour


Expected hours: 40 per week


Benefits:

401(k)
401(k) matching
Employee assistance program
Flexible schedule
Health insurance
Health savings account
Paid time off
Parental leave
Professional development assistance
Referral program
Relocation assistance
Retirement plan
Tuition reimbursement


Schedule:

8 hour shift
Monday to Friday


Application Question(s):

Can you reliabily work 8am to 4pm Monday through Friday?


Experience:

Customer service: 1 year (Preferred)


Language:


Fluent English (Required)


Ability to Commute:

Minturn, CO 81645 (Required)


Work Location: In person

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