Dispatch Office Manager
Norfolk, VA
Full-time
$49,920-$49,920About This Job
No weekends or late nights...
Monday through Friday, 20 hours per week, Schedule to be discussed
Responsibilities
•
On Site position
•
Create and maintain the service technician and driver schedules
•
Schedule return trips with customers/clients
•
Enter service calls, schedule calls, and generates call debriefing with technicians daily
•
Maintain customer database
•
Respond to customer inquiries regarding company schedule and requested lead times, equipment service, service invoicing, and general inquiries
•
Respond to service technician's requests online and/or by phone
•
Schedule follow-up preventative maintenance appointments
•
Review and complete service work orders for accuracy
•
Assist with invoice and payroll preparation
•
Participate in all company-sponsored training classes
•
Effectively manage conflict resolution with clients
Qualifications:
•
Two years of dispatch experience with commercial plumbing company is required
•
Geographical knowledge of service areas or exceptional map reading skills
•
Excellent communication and customer service skills
•
Experience in using Microsoft Office including Word and Excel
•
Must be detail oriented and able to multitask
•
Ability to pass a background check and drug screen
Job Type: Full-time
Pay: $24.00 per hour
Benefits:
•
401(k)
•
Health insurance
Schedule:
•
4 hour shift
•
Day shift
•
Monday to Friday
Ability to Commute:
•
Norfolk, VA 23502 (Required)
Work Location: In person
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