Dispatch Manager
Aurora, CO
Full-time
$66,000-$100,000About This Job
Done! Plumbing, Heating, Cooling, & Electrical: We have been your trusted HVAC, Plumbing, & Electrical provider serving the Denver metro area since 1999. Our top notch service and outstanding customer service are what makes Done the ‘go to’ service company in the area. But where would we be without the heroes on our support team? We’d rather not find out! Apply to be a Done hero today!
The Good Stuff:
•
Medical, Dental, Vision
•
401k with company match
•
PTO, Paid Holidays, Paid Parental Leave
•
Great working environment
Job Duties:
•
Lead and manage dispatch team to provide exemplary peer, customer and trade support
•
Create and maintain team schedule to ensure adequate coverage for all operational hours
•
Act as a backup for all dispatch and administrative processes, as needed
•
Act as liaison between Done! Local team and T3 Call Center to ensure processes are working as efficiently as possible
•
Ensure weekly KPI standards are monitored and maintained
What you need:
•
3+ years of managerial experience, preferably in the trades
•
Proficiency with Microsoft Office or Google Suite
•
Experience using the software, Service Titan
•
High ability to multi-task and switch tasks quickly
•
Excellent organizational skills
Job Type: Full-time
Pay: $66,000.00 - $100,000.00 per year
Benefits:
•
401(k)
•
Dental insurance
•
Health insurance
•
Life insurance
•
Paid time off
•
Parental leave
•
Vision insurance
Schedule:
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Day shift
•
Monday to Friday
Work Location: In person
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