Office Administrator/Customer Experience Representative

Job description

Good Shepherd Fence Co is seeking a highly motivated, self-starting Office Administrator/Customer Experience Representative to join Indiana’s Fastest Growing Fence Contracting team! The primary role of the Office Administrator/Customer Experience Representative is to effectively and efficiently manage day-to-day customer service responsibilities for the company while providing direct support for the GSFC office, field, and leadership team.

· Greet visitors and attend to visitors’ inquiries while maintaining a professional image

· Act as first point of contact effectively managing: incoming customer phone calls, leads, emails, complaints, or questions from customers and respond in a timely manner.

· Support and fulfill requests from field sales team in a timely manner.

· Utilize CRM software to keep records of customer interactions, process customer accounts, and file documents.

· Coordinate and schedule local and national trade show programs.

· Update and maintain customer records.

· Provide support to leadership team.

· Coordinate and maintain calendars for sales staff

· Handle sensitive and non-routine information with the utmost confidentiality.

· Research, compile, analyze and summarize reports/other information as requested.

· Maintain electronic data, files and records.

· Maintain front office and reception area for customers and clients for presentation.

· Call in all utility locate / 811s to support production schedule.

· Complete other various essential tasks as required.

Knowledge, Skills, and Abilities:

· Minimum 5 years prior experience in a similar role.

· Very strong written and oral communication skills with command of proper grammar and punctuation.

· Ability to navigate various software/programs with ease to provide a quick front-desk experience for customer.

· Customer service/administrative experience in fencing industry preferred but not required

· Knowledge and proficiency of all Microsoft Office software applications

· Excellent attention to detail, organization, prioritization and time management skills.

· Positive attitude and ability to handle ambiguity

· Independent judgment and ability to multitask and work autonomously.

· Dedicated work ethic, dependability and flexibility.

· Trustworthy and comfortable with managing sensitive and confidential information.

The GSF Company offers competitive salaries, exciting bonus pay plans, and profit sharing along with 401(k)/Simple IRA benefits with a match, ANTHEM Health Insurance Benefits, AFLAC, and Flexible Spending. Qualified candidates interested in this opportunity who want to work with a premier leader in the fencing industry, please apply!

Benefits:

· 401(k) and Simple IRA Percentage Matching

· Health, Dental, and Vision Insurance

· Flexible Spending Account

· Paid Time Off

· Employee Referral Program

· Incentive Compensation Program

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

Schedule:

Ability to Commute:

Ability to Relocate:

Work Location: In person