Advanced Customer Experience Representative & AI Associate

Bellows Plumbing, Heating, & Air is a leading service provider across the Bay Area, committed to delivering exceptional customer experiences through high-quality service and innovation. As we grow and evolve, we’re integrating advanced AI technologies to enhance responsiveness—while ensuring real, human care remains at the core of every customer interaction.

We’re seeking an experienced and tech-savvy AI Response Agent with advanced customer service experience to oversee and optimize our AI-driven communication platforms. This role serves as the bridge between automated systems and real human connection—stepping in when our AI can’t resolve a concern and ensuring that no customer inquiry falls through the cracks. The ideal candidate is highly organized, responsive, and comfortable managing high volumes of multi-channel communication, while keeping customer satisfaction and operational efficiency top of mind.

Key Responsibilities

Required Qualifications

Bellows Plumbing, Heating & Air is an opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.