NAM Customer Experience Training Leader

The Opportunity

Join Hitachi Energy as our Customer Experience Training Lead and shape how teams across the HUB learn, grow, and deliver exceptional customer value. In this role, you’ll coordinate, optimize, and deploy training programs across multiple Customer Experience functions. You’ll lead needs assessments, manage content development, and partner closely with HUB and BU leaders to ensure every program is aligned, effective, and easy to adopt. If you excel at organizing complex initiatives, guiding instructional design, and creating training that drives real results, this is your chance to make a measurable impact.

Job Title:

HUB Customer Experience Training Leader

Location:

Ideally based near one of the North America Factories (Jefferson City, MO; Raleigh, NC; South Boston, VA), Remote with Travel

How You’ll Make An Impact

- Lead LNAs and TNAs across Customer Experience teams.

- Translate findings into practical training requirements.

- Manage planning, timelines, communication, and risks for training deployments.

- Coach and lead Instructional Designer(s) to deliver high‑quality content.

- Ensure training materials are clear, accurate, and process‑aligned.

- Support teams in adopting and sustaining new training programs.

- Align HUB and BU training, localizing content where needed.

- Drive continuous improvement using feedback and performance insights.

- Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your back‑ground

- Bachelor’s degree in Education, Training, Organizational Development, Operations, or related field.

- 5+ years in T&D, L&D, or training program management.

- Experience leading LNAs/TNAs and building recommendations.

- Strong program/project management (multi‑site or cross‑functional preferred).

- Experience managing Instructional Designers or content teams.

- Experience developing training for Customer Experience functions is an advantage.

More About Us

- Hitachi Energy offers a purpose‑driven, inclusive environment focused on learning and innovation.

- Grow alongside global experts with opportunities for mobility and development.

- Join a collaborative culture that values curiosity, impact, and continuous improvement.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic.

As an Equal Employment Opportunity Employer, applicants may request to review the Affirmative Action Plan of a particular facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an HR Representative at 888.504.2007. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy’s career site as a result of your disability. You may request reasonable accommodations by calling an HR Representative at 888.504.2007. Resumes and applications will not be accepted through this method.

For more information regarding your EEO rights as an applicant, please visit this website.