Mobile Dispatcher

Qualifications Include

- Demonstrate and maintain a good safety record

- Must possess strong interpersonal communication skills

- High school diploma or equivalent, advanced education is preferred

- Ability to perform basic math functions

- Proficient with computers, web applications, and related equipment

- Excellent communication skills are required

- Good organizational and technical skills are necessary

- Ability to plan and prioritize dispatching responsibilities

- High volume dispatching and customer service experience preferred

Duties Include

- Assure cost effective use of resources by communicating/coordinating with Distribution Operations Controllers and area Supervisors

- Manage and modify gas and electric service orders

- Demonstrate proficiency with the computer software and web applications necessary to conduct daily workflow dispatching processes

- Perform required shift work to include days, weekends, nights, holidays and call outs

- Rotating 12 hour shifts that start at 6:00AM and 6:00 PM

- Work Schedule Posted 6 months in advance

- Work overtime including evenings and weekends in response to acute service needs

- Assure positive working relationships with technicians, Controllers, and field crews/management

- Complete required trainings and monthly meetings

- Dispatcher calls will be subject to call monitoring with a priority goal of achieving customer satisfaction

- Work effectively within a team environment and other work groups to accomplish organizational goals

- Demonstrate strong adherence to accuracy, safe work practices/processes, customer service, and attendance

- Job time is spent in an office environment mostly sitting or standing, using a computer terminal and phones with limited required walking

- All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics

- Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives

Full-time position.

$19.95 per hour (per Collective Bargaining AgreementCBA); $1.00 per hour Shift Premium (per CBA). Three potential step increases with performance progression; annual pay increases in May of each year subject to the CBA. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Program (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents); Life Insurance (company pays basic employee policy; spouse, dependent insurance also available); tuition reimbursement; competitive pay (scheduled performance-based wage increases and annual incentive opportunities); paid company endorsed volunteer opportunities; paid training opportunities; paid time off starting on your first day, plus 11 paid holidays.

Full-time position.

Open until filled.

Apply online at: https://northwesternenergy.applicantpro.com/jobs/3856619