Member Services Representative

GENERAL FUNCTION

This position assists customers in person and by telephone by providing accurate electrical and water account information in a fast-paced office environment. Establish new accounts, close accounts, make payment arrangements, maintain related records and files, prepare and process billings, process payments, and uphold confidentiality in accordance with departmental policies and procedures. The individual must possess superior communication and interpersonal skills. The position reports to the Member Services Manager, who evaluates work through review of reports and observation of daily activities.

Union-represented position with pay schedule. Wage scale: $24.27/hour - $37.20/hour.

SUPERVISORY RESPONSIBILITY

This is a non-supervisory position.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

PERIPHERAL DUTIES

NONE

KNOWLEDGE, SKILLS AND ABILITIES

WORKING CONDITIONS/PHYSICAL DEMANDS

Work is performed in an office environment subject to extensive public contact and unlimited interruptions. May be subjected to stressful situations and verbal abuse from irate customers. The position requires considerable oral and written communication skills, deals with visually presented material and requires extensive computer input. As a result, persons with severe limitations in eyesight, hearing, speech, or limited hand mobility may be unable to perform the essential functions of this job.

RECRUITING REQUIREMENTS

High school diploma or certified equivalent required. Typically, two (2) years of general office experience in customer service and one (1) year of experience in accounting/finance or related field is required. Experience working at a Utility preferred. A combination of education and experience providing the applicant with the skills, knowledge and abilities required to perform the key responsibilities of the job may be considered. Computer software programs proficiency and 10-key by touch required.

BENEFITS

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