Member Service Representative II

Receives, assists with, and/or processes inquiries and related tasks in reference to current or new membership, predominantly from callers in a Call Center setting using multiple computer programs. Professionally handles complaints, answers question, provides information, resolves issues, and enters and confidentially maintains accurate records using various computer systems. Exhibits excellent interpersonal skills in all interactions with external and internal stakeholders, while completing all tasks and/or steps promptly and accurately. Demonstrates and promotes a positive, friendly, courteous, and professional customer service environment.

Demonstrates an eagerness to learn, engage, and professionally handle unusual or difficult situations. May assist in face-to-face interactions, as well, having achieved proficiency as a call center representative.