Member Support Representative

Member Support Representative - Boyne City

Great Lakes Energy is looking for a member support representative to support and coordinate broad functions of member service in our Boyne City location.

Who We Are

For over 85 years, we have powered rural communities across 26 counties in western and northern Michigan. We serve over 128,000 meters as the third-largest Michigan-based electric utility and the state's largest member-owned power company.

We prioritize enriching the lives of our community members. We not only provide electric service, but we also provide reliable and robust fiber technology through Truestream, a communication solutions subsidiary of Great Lakes Energy.

We have over 300 employees who are more than just colleagues - we're a close-knit family of diverse professionals united by a shared vision. Our collaborative environment encourages creativity, empowers growth, and fosters a sense of purpose in everything we do.

A Day in The Life of a Member Service Coordinator

Member support at GLE is all about variety. You will be responsible for bill calculation, reviewing member account reports, processing ACH and credit card payments, and refunding credit balances, along with a variety of other tasks. You are also frontline staff to assist in processing in-office member payments and resolving member contacts as well as supporting the dispatch department when widespread activity leads to higher power outage call volume.

Who You Are

You're the kind of person who thrives in a fast-paced environment and multi-tasking is second nature to you. You like variety in your day and feel accomplished after a hard day's work. You're familiar with a variety of computer programs and you find it easy to communicate with others without face-to-face contact when necessary. Teamwork is important to you, and you enjoy jumping in and helping wherever you are needed. Your high school education and customer service experience is considered relatable from many different industries for this entry-level role.

What's in It for You?

You are valuable to us, and our benefits are here to show it. That's why we put employees first-your health, your family, and your development. We have a number of benefits, both traditional and progressive, to support you and your family through life's various stages. Here's just a taste of what we have to offer:

- The Essentials -We foot the bill for comprehensive health insurance benefits. You'll be hard-pressed to find better for you and your family...seriously!

- Time to Spend- Generous paid time off (PTO) puts you in the driver's seat for how you'll use your time.

- Better Health Through Better Living- We believe healthy employees are happy employees. We have a diverse wellness program that provides support and resources for financial and mental wellbeing, as well as reimbursement for wellness related products such as gym memberships, tennis shoes, and much more!

- When Life Hands You Lemons - GLE knows that sometimes life doesn't go as planned. We offer benefit plans to help soften the blow of the unexpected. Life insurance and short- and long-term disability insurance packages are paid for by GLE.

- More Time with Your Baby -New parents get time off to bond with their new bundle of joy. Parental leave benefits provide two weeks of family-friendly paid leave for moms and dads to bond and care for their growing families.

- Never Stop Learning - We hire our employees for a reason, and we want to keep them around. We also want to be an industry leader, so we will train you while you work. If you want to further your career and education, or job shadow a different position, we do that too.

- Keep it Casual- When you work for us, you work in comfort. Smart casual dress code is the norm in our office.

- Remote Work Few silver linings come from a pandemic, but we count our Remote Work Program among them. Once fully trained, member support representatives may be able to work from home occasionally on a rotating schedule.

- Riding Off Into the Sunset- Your future is important to us and we have the numbers to prove it. We have two retirement savings plans for eligible employees, with participation rates off the chart! A traditional pension and a 401k option? Yes please!

How To Apply

This is more than a job; it's a journey of innovation and collaboration. So, if you're ready to dive into a day filled with challenges, solutions, and making a real impact, come join us. Your expertise will shape the way we power the future.

We know your time is valuable and that's why our application is short. Grab your resume and answer a few short questions at the link below.

Great Lakes Energy is an equal opportunity provider and employer.