Guest Service Representative

A Guest Services Representative is responsible for attending to the needs of guests, especially during check-in and check-out, ensuring that guests are 100 percent satisfied.

Responsibilities:

· Providing information to guests about hotel services, facilities, and otheramenities

· Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)

· Entering/changing reservations information on the computer

· Posting charges to guests’ accounts, processing payments from guests, and making corrections to accounts

· Informing housekeeping department about room status/availability

· Selling rooms to “walk in” customers

· Listening and responding to guests’ requests or complaints and communicating these requests and complaints to appropriate team members

· Operating hotel switchboard

· Cleaning the front desk area

· Maintaining daily logs

· Balancing shift work and cashdrawers

· Stocking hotel store with products in an effective and attractive manner

· Knowledge of and ability to perform shuttle/van driver responsibilities as needed

Apply online at www.qualityhospitality.net

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Flexible schedule

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person