Member Service Representative

Job Overview

The Member Service Representative serves as the primary point of contact for members, delivering exceptional customer service and support. This role involves assisting with account inquiries, processing transactions, resolving issues, and promoting cooperative services and programs. Representatives are expected to maintain a thorough understanding of cooperative policies and procedures, ensure accurate record-keeping, and foster positive member relationships. Strong communication skills, attention to detail, and a commitment to cooperative values are essential for success in this position.

Responsibilities

- Provide outstanding customer service by addressing member inquiries and resolving issues promptly.

- Strong problem-solving and communication skills.

- Utilize software to process transactions efficiently and accurately.

- Foster strong relationships with members through effective communication.

Experience

- One year office experience and a high school diploma or equivalent.

- Proficiency in basic math, 10 key typing, and the use of company software is required.

- A commitment to maintaining high standards of accuracy and attention to detail in all tasks performed.

- Proficiency with Microsoft Office programs.

- Join us as we strive to provide exceptional service to our members while fostering a positive work environment for our team!

Job Type: Full-time

Pay: $21.56 - $30.80 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Ability to Commute:

- La Pine, OR 97739 (Required)

Ability to Relocate:

- La Pine, OR 97739: Relocate before starting work (Required)

Work Location: In person