Service - Field Service Representative

Job Title:

Field Service Representative

Non-Exempt

Services

Regular Full Time

HQ Port Northwest

Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.

Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.

Field Service Representative will provide hands-on technical and operations support of Reciprocating Compression equipment and supporting utility systems within customer facilities during commissioning, start-up, operations, preventive maintenance, corrective maintenance, performance testing, and trouble-shooting situations as required.

Subject Matter experts that run individual jobs and are the appointed Cooper liaison to the customer. Oversee and delegate work assignments. Responsible for writing up Field Service workbooks.

To be a successful Field Service Representative, you should have excellent problem-solving and time management skills. Ultimately, a top-notch field service representative should have strong leadership, sales, service, and marketing skills.

Qualifications:

+ Safety focused, Service-oriented, Business focused, A self-starter + Dependable with ability to multiple-task successfully + Mature, with the ability to take and provide direction and thick on the fly based on the type of work and needs of the customer / business + Professional administrative and organizational skills, + Results oriented with a sense of urgency + Excellent verbal and written communication skills and above average interpersonal skills are required + Clear, concise, and accurate service reporting is required + Education - Complete training for the following: + Associates Degree with a technical concentration (Bachelor’s Degree recommended) or equivalent work experience (minimum) + Formal training in a technical certificate program + Technical training in the oil and gas industry or associated industry + Completion of all Reciprocating Compression Systems product training + Master the Core competencies

+ Advanced Special tooling + Advanced Engine & Compressor Theory, OEM and Non-OEM + Advanced Product Knowledge

- Cooper Bessemer, Ajax, Superior Engine, Superior Compressor, Gemini Compressor, Clark, Waukesha, Dresser, Caterpillar

+ Mastery of Advanced Shop Math Skills + Mastery of Computer skills – Word & Excel

+ Mastery of product documentation e.g., engineering standards, blueprints, drawings, schematics, Bill of Materials, Service bulletins…etc. + Advanced leadership skills + Mastery of Engine Balancing + Mastery Web Deflection/Alignment + Product Knowledge

Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, any other characteristic protected by law.