Member Experience Representative

General Summary:

Are you a dedicated customer service professional seeking a rewarding career? Benton REA invites applications for a full-time Member Experience Representative. Join our team and take on responsibilities such as balancing daily cash receipts, billing processing and procedures, and delivering courteous service to our members and the public in a collaborative team environment.

To view full job description, to include essential functions and working conditions, please see description linked below.

Key Emphases:

Minimum Qualifications:

Desirable Qualifications:

Compensation and Benefits:

+ High-deductible PPO medical/dental/vision benefits plan (best in class plan) option with HSA option.

- 100% Benton REA paid.

- Deductible: $1,600 individual/$3,300 family; 90%/10% coinsurance after deductible is met (with $1,500 /$3,000 annual maximum).*

- Our most popular plan, with 86% employee enrollment.

+ PPO medical/dental/vision plan option.

- Employee pays $251.70 individual/$578.14 family per month.

- Deductible: $300 individual/$600 family; 90%/10% coinsurance after deductible is met (with $600 /$1,200 annual maximum).* + 6.67 vacation per month (0-5 years) + 10 hours sick leave per month + 40 hours personal business leave/year (prorated) + 2 floating holidays (at 10 hours) + 9 paid holidays (at 10 hours)

Benton REA has offices in West Richland and Prosser, WA, with a new West Richland headquarters campus coming in March 2026. Qualified applicants must be flexible to work at the Prosser and West Richland office.

Supplemental Information:

Selection process will include a request for writing samples, with a preference towards excellent communication skills, and in-person interview and skills testing process.

Final candidate selected will be subject to a comprehensive background process, to include criminal background check, driving history review, and drug screen.

In-network, coinsurance maximum (excluding deductible).*