Member Service Representative I (Regular)

Job Description

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Summary

Under direct supervision from Managers and direct instruction from Lead personnel, this entry-level position servesas the liaison between members and Chugach by attending to their service requests and providing them with quality customer service. Customer service representatives field questions, concerns and complaints from members; research problems, answer questions and offer solutions.

Reporting Relationships

Representative Duties

Customer Service

Consumer Accounting

Billing

Metering and Field Support

Miscellaneous

Relationships

+ Designated Member Services Manager: Reports to, receives direction from. + Member Services Management Team: Receives instruction and assistance from, and exchanges information with. Refers inquiries and complaints for resolution. + Lead MSRs: Receives direct instruction and assistance from, exchanges information with. Refers inquiries and complaints for resolution. + Member Services Staff: Exchanges information with other Member Services staff. + Employees of other departments: Exchanges information with other employees as necessary.

Education

High School diploma or equivalent is required.

Experience

Six months of experience requiring public contact and service is preferred.

Job Knowledge/Skills/Abilities

Working Conditions

Work is conducted in a standard office environment. Some overtime may be required.

Company Description

Chugach Electric Association is a member-owned cooperative, headquartered in Anchorage, Alaska's largest city. Anchorage itself sits at the base of the Chugach Mountains. Chugach is pleased to provide reliable, affordable power to more than 92,000 members from Anchorage to the northern Kenai Peninsula, and from Whittier on Prince William Sound to Tyonek on the west side of Cook Inlet. We service over 113,000 locations with 3,782 miles of transmission and distribution lines. We have many services that make it easy to power homes and businesses with Chugach.

A little more about us: Chugach has been around for a long time, recently celebrating 75 years! We are a stable company, in a stable industry. And while we may have stability, we are modern, sustainable and forward-thinking to ensure that we provide reliable services for generations to come. We also pride ourselves on the longevity of our employees. We have several 20, 30 and 40 + year tenured employees who continue foster an inclusive, innovative corporate environment. Find your spark!

Chugach's corporate vision:

Responsibly developing energy to build a clean, sustainable future for Alaska.

Chugach's corporate mission:

We provide safe, reliable, and affordable electricity through superior service and sustainable practices, powering the lives of our members.

Chugach's corporate values:

Guided by our values of safety, accountability, and sustainability, we are committed to serving our members, the community, and the Chugach team.

Equal Employment Opportunity

It is a policy of Chugach Electric Association, Inc., to recruit, hire, train, promote, and compensate persons without regard to race, color, religion, national origin, sex, marital status, pregnancy, parenthood, physical or mental disability, veteran's status, age, or any other classification protected by applicable, federal, state, or local law.

Chugach is also an affirmative action employer.

Benefits

Health Benefits (Available through IBEW with the Alaska Electrical Trust Fund)

For more information, you can contact the IBEW Hall at 907-272-6571 or visit www.aetf.com

Financial Security

Life Insurance Benefits

Work, Life, Health