F.H. Furr Plumbing, Heating, Air Conditioning, and Electrical Inc.

Customer Service Representative - Memberships

Manassas, VA

Full-time

$37,440-$37,440

About This Job

Overview: Overview

We're in search of a detail-oriented individual who excels at customer service and enjoys assisting others. This role involves assisting our customers with their Preferred Partner Plan. If you have a knack for organization and a friendly demeanor, we'd love to hear from you.

Who Are We?

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"

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Four decades old residential home services business, deeply rooted in a legacy of excellence

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Boasting a dedicated team of over 1,000 employees committed to providing exceptional service

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Proudly serving Northern Virginia, Maryland, Delaware, and DC from our well-established main office in Manassas, VA

What Do We Have?

Join a team that values and invests in its employees:

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State-of-the-art facilities and an inviting office environment

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Exceptional support staff to enhance your workflow

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Steady job stability within a thriving industry

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Competitive compensation and an industry-leading benefits package

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Ample opportunities for career growth and skill refinement

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Visionary leadership paving the way for the future of our industry

Who/What Are We Looking For?

As a vital part of our team, you will:

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Inbound Member Support – Answer inbound member calls and provide assistance with internal inquiries, ensuring prompt and efficient resolutions

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Membership Management & Renewals – Renew expiring memberships, ensure that monthly plans have credit card information on file, and update payment and renewal dates as required

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Scheduling & Client Follow-Up – Coordinate membership visits, respond to client inquiries via email, and proactively reach out to clients with upcoming membership expirations

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Support our field personnel in their day-to-day operations as needed

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Membership Billing: Monitor and address failed payments by contacting clients via phone or text, suspend memberships if necessary, and reactivate them once payment issues are resolved

Qualifications:

To be a successful member of our team, you'll need:

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A high school diploma (or GED) as a testament to your foundational education

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Prior experience in Customer Service is preferred, showcasing your dedication to client satisfaction

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A knack for identifying customer needs and effectively communicating our offerings

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Dedication to meeting attendance requirements, demonstrating reliability

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A team-player mentality, collaborating seamlessly with colleagues

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Proficiency in Microsoft Office

Core Competencies:

Demonstrate your strengths in:

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Clear and effective verbal and written communication skills

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Navigating through multiple software systems with ease and proficiency

Training:

F.H. Furr is committed to providing all the training needed to excel in this role.

Office Hours:

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$18/hour

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Paid weekly

Office Hours:

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Monday through Friday 8am - 5pm

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Full-time

Posted Min Pay Rate: USD $18.00/Hr. Posted Max Pay Rate: USD $18.00/Hr.

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