Manager, Voice of the Customer

The Opportunity National Grid is hiring a Manager, Voice of the Customer, for our Customer Experience Strategy & Insights team. This position can be located in NY or MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

The Manager will lead a dynamic team of Voice of the Customer analysts—integrating insights across the organization to foster a shared understanding of customer needs, pain points, and opportunities. The Voice of Customer team works closely with leadership within the National Grid US to inform strategic decision-making and is responsible for trend and scenario analysis, strategic data and information, and other customer data analytics in support of strategic planning and execution for the US business segments.

About You

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Salary

Upstate NY: $122,000 - $144,000

Downstate NY: $147,000 - $173,000 a year

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.