Supervisor, Customer Service

The Supervisor/Customer Service is responsible for supervising and administering field customer service and meter reading activities, as well as associated administrative responsibilities.

POSITION DIMENSIONS

Reporting directly to this position are up to 16 non-exempt employees. The incumbent may be directly or indirectly responsible for a budget, typically ranging from $1MM to $5MM, but may vary depending on project complexity or management approval.

ESSENTIAL JOB RESPONSIBILITIES

QUALIFICATIONS

There are clear precedents and practices which the incumbent uses to determine how this job is performed. This position requires five to seven years of relevant work experience with strong customer relations, communication, leadership, and computer skills.

This position is regulated by the Department of Transportation (DOT) under Title 49 CFR Part 382 and Part 40. Any applicant/employee who performs a DOT covered function or is licensed and would operate a commercial vehicle for the Company will be subject to drug and alcohol testing under the Company’s DOT drug and alcohol testing programs. Any employment, transfer, or promotion offer made for this position is contingent upon taking and passing a drug test prior to the commencement of the new role. If an applicant/employee fails the drug test, any offer of employment, transfer, or promotion will be revoked.

SALARY DETAILS

$82,926.00 - $120,278.00

At Southwest Gas, attracting the best talent is key to our strategy and success as a company. We use flexibility to develop competitive compensation offers to ensure we are able to hire the best candidates. The quoted salary range represents the minimum and maximum of the pay range for the position. It is provided as a good faith estimate as to what our ideal candidates are likely to expect, as we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills and other factors that may prove relevant during the interview and selection process.