Customer Service Representative

Customer Service Representative – Service

Position Overview:

The Customer Service Representative (CSR) will be the first point of contact for customers and will act as an interface between the customers and the company for post-sales support. The person in this role will help get customers acquainted with the people, products, services, and resources that are available to them. The CSR will provide customer support as it relates to order entry, order inquiries, shipping information, product information, customer pricing, and be the go-to person for all post-sale questions and issues including Collections.

Reporting Relationship: The Customer Service Representative reports to the Service Manager.

Responsibilities/Accountabilities:

Scrap Program Administration

o Secure Purchase Orders from battery recycling company.

o Schedule scrap battery pick-ups and deliveries.

o Issue recycle certificates to customers.

Asset and Regulatory Administration

Skills/Knowledge:

Personal Attributes:

Travel Expectations: Limited travel

Posting Qualifications:

At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.