UFA Moose Jaw

Customer Service Representative

Lafleche, SK

full time

On-site

Oil and Gas

About This Job

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a customer-centric approach, and the ability to analyze customer needs to enhance their experience.

Duties

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Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.

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Analyze customer issues and provide effective solutions or escalate when necessary.

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Maintain accurate records of customer interactions and transactions through data entry.

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Utilize upselling techniques to promote additional products or services that meet customer needs.

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Demonstrate excellent phone etiquette while communicating with customers to ensure clarity and understanding.

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Collaborate with team members to improve service delivery and address recurring issues.

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Provide feedback on customer trends and insights to help improve overall service quality.

Requirements

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Proven experience in a customer service role is preferred, with strong sales skills being a plus.

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Excellent communication skills in English; bilingual or multilingual abilities are highly desirable.

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Ability to analyze information effectively and communicate findings clearly.

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Proficient in data entry with attention to detail for maintaining accurate records.

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Strong interpersonal skills with the ability to build rapport with customers quickly.

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Demonstrated ability to upsell products or services based on customer needs.

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A positive attitude and willingness to learn in a fast-paced environment.

Join us in delivering outstanding customer experiences while growing your career in a supportive environment!

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Expected hours: 32 per week

Benefits:

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Dental care

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Extended health care