Manager, Permit Operations Business Support - (26-PO-804000-048)

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

General

Job Title:

Manager, Permit Operations Business Support

Job Code:

OA0451

Supervises Directly:

Yes

New or Revised:

Revised

Regular or At-Will:

At-Will

Date Last Revised:

1/20/2026

Exempt or Non-Exempt:

Exempt

Compensation Approval Signature:

Union/ Non-Union:

Non-Union

Department Name and Division:

Permit Operations-Central Administration

Engineering

Salary Schedule:

Non-Union Salary Range

Cost Center Code:

804000

Grade:

NU18

Essential Position:

No

Reports To:

Director, Permit Operations

EEO Code:

Officials and Administrators

Work Format

Hybrid

Who We Are & What We Do:

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

Role Description:

The Manager, Permit Operations Business Support provides management and oversight of the staff that support the finances, customer service, Permit Information Management System (PIMS), and intake coordination. Manages, plans and controls the preparation of key financial data, improvements to customer service processes, and standard operating procedures to maximize the efficient operation of Permit Operations.

Essential Duties & Responsibilities:

- Manages staff responsible for providing support for all developer related accounts establishment and billing, customer service and administration of DC Water’s Permit Information Management System.

- Provides guidance and advice to the Director, Permit Operations on daily operations, financial information, policies, and programs in order to manage and improve the business support processes and develop staff.

- Ensures that all professional, technical, and ethical standards are upheld in the financial and business processes.

- Provides leadership skills, advancement and training opportunities for direct reports to perform their functions professionally.

- Interfaces with customers and resolves complex issues and problems associated with any financial, customer service and business process as they arise.

- Performs routine technical and administrative functions including attending DC Water and/or departmental policy meetings and preparation of status reports for Permit Operations.

- Develops and implements plans and objectives to impact business results and improve financial and business processes.

- Performs other duties and projects as assigned at the discretion of the Director, Permit Operations.

Supervisory Responsibilities: Provides daily planning and administration in the selection, assignment, supervision, promotion, discipline, and training of personnel within the Section.

Key Working Relationships: Interacts with co-workers in the department and throughout the Authority, Inspectors, Engineers, Developers, etc.

Skills & Qualifications:

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

Required Skills & Qualifications

Required Experience:

Seven (7) years progressive experience or equivalent education/experience associated with accounting, financial reporting, financial planning, including three (3) years supervisory experience.

Minimum Education Requirements:

Bachelor’s degree in accounting, finance, business management or related field from an accredited college/university.

Required Skills:

Demonstrated analytical, planning, and organizational skills.

Excellent leadership, communication, analytical, management and proven interpersonal skills are required.

Ability to construct business strategy and implement strategy formulation and deployment.

Must have advanced proficiency in various software packages including GIS, Outlook, PowerPoint, Excel, and Word, MS Teams, SharePoint, Visio, and PowerBi.

Required Licenses & Certifications:

N/A

Physical Requirements:

General office conditions.

Preferred Skills & Qualifications

Preferred Education Requirements:

A master’s degree in accounting finance, business management or related field from an accredited college/university or MBA.

Preferred Licenses & Certifications:

The Project Management Professional (PMP) certification.

Preferred Skills:

Understanding database management is beneficial.

The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.*

Your Experience at DC Water :

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life’s most precious resource in the nation’s capital.

Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.

Connect to a strong culture. Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and wellbeing.

Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees’ individuality and unique contributions.

Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing

The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities.”

If a reasonable accommodation is needed to participate in the job application or interview process, to

perform essential job functions, and/or to receive other benefits and privileges of employment, please

email complianceada@dcwater.com.