Manager of Billing & Adjustments

Employees must be Boston residents on their date of hire and for the duration of their employment subject to BWSC policies and collective bargaining agreements. Position Purpose

Manages professional, administrative, supervisory and technical work involved in the operations of the billing, adjustment and liens department.

Essential Functions (The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

- Manages the day to day operations of the billing, adjustment and liens department.

- Analyzes complex billing issues and resolves problems.

- Reviews and approves adjustments and abatements that are over $2,000.

- Oversees the construction billing bypass process with the Engineering Customer Service and Revenue and Audit departments. Manually calculates and inputs consumption on accounts that are on bypass.

- Develops goals and objectives to improve the billing, adjustment and liens operations.

- Monitors and tracks individual and department performance.

- Prepares monthly management report.

- Oversees the General Service Application Process. Places new accounts in proper billing cycle and ensures that all miscellaneous billing codes are in or removed from system, i.e., fire pipe, grease trap, cross connection, etc. Previews all GSA’s; ensures all tasks are completed and closes GSA’s. Conducts final review of process. Inactivates accounts that are cut and capped.

- Reviews and inputs steam consumption provided by vendors into the billing system.

- Performs similar or related work as required, directed or as situation dictates.

- Coordinate with neighboring communities to obtain readings for billing

Recommended Minimum Qualifications

Education, Training and Experience

Associate’s Degree in Business, Accounting or other Finance discipline required; Bachelor’s Degree preferred. Five to seven (5 - 7) years of demonstrated supervisory/managerial experience in billing, accounting or related environment. Any equivalent combination of education, training and experience.

Knowledge, Ability and Skill

Knowledge

Extensive knowledge of finance and personal computer systems; knowledge of all related laws, rules, and regulations; working knowledge of computer applications for financial and statistical processes.

Ability

Apply principles of logical or scientific thinking to define problems in order to collect data, establish facts and draw conclusions; interpret an extensive variety of technical instructions in mathematical form; apply mathematical operations to frequency distributions and validity tests; communicate effectively orally and in writing.

Skill

Strong interpersonal and organizational skills; excellent written and verbal communication skills; proficient computer skills in operating computers and utilizing appropriate software applications; strong aptitude for numbers and details.

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to view computer screens, work with details for extended periods of time, operate standard office equipment and move throughout the office. May move objects weighing up to 10 pounds. Must be able to convey information to customers, supervisor and other employees.

Supervision Supervision Scope

Performs responsible work which involves the exercise of independent judgment and initiative in administering and directing various activities. Performs all work within the established guidelines of state, federal and Commission regulations.

Supervision Received

Work is performed under the direction of the Deputy Director of Revenue.

Supervision Given

Supervises a division of professionals and technical staff.

Job Environment

- Work is performed primarily under typical office conditions; the noise level is moderately noisy.

- Operates computer, telephone, facsimile machine, copier, calculator and other standard office equipment.

- Employee has contact primarily with Commission staff and departments. Contacts are by telephone, in writing, and involve an information exchange dialogue.

- Errors could result in financial and/or legal repercussions.

Affirmative Action/Equal Employment Opportunity Employer