EPB

Manager, Billing Operations - Customer Accounting

Chattanooga, TN

contract

About This Job

Job Summary

The Billing Manager will be responsible for overseeing all aspects of the company's billing operations, ensuring accuracy, efficiency, and compliance. This role requires a strong leader who can manage and develop teams, optimize billing processes, properly utilize independent judgment, and leverage technical expertise to streamline operations and drive continuous improvement.

Duties & Responsibilities Leadership & Team Management:

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Lead, mentor, and develop the billing teams to foster a collaborative and high-performing environment.

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Conduct performance reviews, provide constructive feedback, and identify training needs.

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Delegate tasks effectively and ensure equitable workload distribution.

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Promote a culture of accountability, accuracy, and excellent customer service within the billing departments.

Technical & Operational Management

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Oversee the entire billing lifecycle, from billing schedule and invoice generation to payment application and reconciliation.

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Ensure accurate and timely billing for all products/services, adhering to company policies and contractual agreements.

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Identify and implement process improvements to enhance efficiency, reduce errors, and accelerate cash flow.

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Manage and optimize billing software and systems, collaborating with IT for system enhancements and troubleshooting.

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Develop and maintain comprehensive billing procedures and documentation.

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Monitor and analyze billing metrics, identify trends, and prepare reports for senior management.

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Collaborate with sales, operations, finance, and customer service departments to resolve billing discrepancies and address customer inquiries.

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Ensure compliance with relevant financial regulations and internal controls.

Financial & Accounting Oversight

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Analyze accounts receivable aging and work to minimize outstanding balances.

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Identify and resolve complex billing issues requiring in-depth financial analysis.

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Develop and manage departmental budgets.

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Assist Accounting to reconcile billing data with general ledger accounts.

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Assist with month-end and year-end close processes related to billing and accounts receivable.

Education & Experience

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Bachelor's degree in Finance, Accounting, Business Administration, or a related field.

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Minimum of 5-7 years of progressive experience in billing, accounting, or a related financial role.

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Minimum of 2-3 years of experience in a leadership or supervisory role, managing a team.

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Experience in an accounting role or strong foundational accounting knowledge preferred (e.g., understanding of debits/credits, general ledger, financial statements

Certifications & Other Requirements

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Strong analytical and problem-solving skills with meticulous attention to detail.

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Excellent leadership, communication, decision making, independent thinking, and interpersonal skills.

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Proficient in Microsoft Office Suite, especially advanced Excel (pivot tables, VLOOKUPs, data analysis).

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Ability to work effectively in a fast-paced environment and manage multiple priorities.

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Strong organizational and time management abilities.

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Proactive, self-motivated, and results-oriented.

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Seasoned judgment in interpersonal relationships as well as approaching work with a servant attitude is required.

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Ability to maintain a high level of confidentiality and communicate effectively, both verbally and in writing, with all levels of the organization and customers.

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Received a “Meets Expectations” or higher overall rating on last annual performance appraisal and no disciplinary actions (verbal or written) during previous appraisal period.

May perform other duties as assigned. All employees, pursuant to their job duties, should demonstrate the behaviors of Professional Empowerment and comply with all EPB policies, standards, and guidelines.

EPB provides electric and communications services, which are considered critical infrastructure by the Department of Homeland Security. This EPB job is essential to support this critical infrastructure and may be required to work onsite or in the field to maintain these services.

Manager, Billing Operations - Customer Accounting

About This Job

Technical & Operational Management

Financial & Accounting Oversight

Education & Experience

Certifications & Other Requirements

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