Basic Purpose
Creates, establishes, maintains, and enhances business relationships and ensures customer loyalty and mutual gains.
Essential Duties and Responsibilities
Establishes business relationships through account management with assigned customer segments including commercial, industrial and government accounts with substantial energy usage. Conducts regular status and strategy meetings with the customers’ representatives to understand and link their needs to the organizations’ product and service strategies.
Functions as a single point of contact for the customer to address customer requests and concerns by providing customized solutions. Develops a positive influence on customers’ future decision to support Company’s as their energy service provider.
Develops and executes account management strategy and corporate account plans. Recommends solutions regarding concerns and questions.
Identifies and manages the customer and Company’s relationship development with a wide range of decision-makers in the customer organizations, i.e., Account Management, Legal, Production, Engineering, Finance, and other function areas as identified.
Minimizes all delinquency accounts through monthly account reviews. Monitors customer creditworthiness and minimizing financial risk. Manages accounts receivable balances; actively seeks to resolve delinquencies. Seeks and supports potential revenue enhancement opportunities for the company.
Develops strategies to improve customer loyalty and satisfaction.
Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes, and regulations applicable to position and company.
Essential Education, Skills, and EnvironmentEducation and Work Experience
Bachelor’s degree from an accredited school in business, finance, marketing, engineering or a related field and 6 years of related experience.
Candidates that do not possess a bachelor’s degree must have a minimum of 10 years of related work experience.
Specialized Knowledge and Skills:
Demonstrated knowledge of:* Customer facilities and delivery issuesDemonstrated skills such as:* Analytical, interpersonal and communication.
PCs, word processing, spreadsheet, and database software. Work Environment and Physical Demands
General office environment. No special physical demands required. Compensation
Annual Salary: $103,800 (Min) to $122,000 (Mid); Up to 15% Short Term Incentive Plan target opportunity at the discretion of the company. This is a non-represented position.
We offer the following benefits for non-represented employees. For represented employees, we offer many similar benefits plans and programs with specific terms negotiated in the collective bargaining agreement.
At NV Energy, we celebrate diversity, equity and inclusion. NV Energy is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources via email at HumanResources@nvenergy.com or call our HR Help Desk at (702) 402-5500 and select '0' or Fax your request at (702) 402-0031. TTY Sensory Impaired - 711
Depending on qualifications of applicants, this position may be filled at a lower level than that which is posted such as Account Executive.