M365 Collaboration Engineer - System Administration Sr

JOB SUMMARY:

This position is responsible for the administration of the Southern Company's Microsoft 365 Collaboration tools and PDF solutions, including but not limited to Microsoft Teams, Teams Voice, SharePoint Online, OneDrive for Business, and Office 365 tenant administration.

- Collaborate with team and internal stakeholders to design, implement, and manage cloud efforts focused on Microsoft 365 initiatives, with a focus on improving business functionality and user experience.

- Configure, deploy, and manage Office 365 applications and features to meet business requirements, industry best practices, and security guidelines.

- Serve as 3rd level for escalation, provide technical guidance and support to end-users, addressing their questions and issues related to Microsoft 365.

- Create and maintain detailed technical documentation, including system configurations, technical specifications, designs, processes, operational procedures, knowledge articles, test plans, and test results.

- Develop and deliver training programs to educate stakeholders, users, and IT support staff on best practices and policies.

- Develop and enforce governance policies, user guidelines, and security measures for Office 365.

- Conduct regular performance and security audits to identify areas for improvement and implement necessary changes.

- Stay up to date with the latest Microsoft 365 features, changes, updates, roadmaps, and releases and evaluate their applicability to the organization and recommend relevant improvements.

- Monitor performance, availability, and configuration standards of Microsoft 365 services and taking appropriate actions to ensure service levels are met

JOB REQUIREMENTS:

Technical Skills:

- In-depth knowledge and experience with Microsoft technologies including Microsoft Teams, Teams Voice, SharePoint Online, OneDrive for Business, Office 365 tenant administration, GPO policies, Office client patching, conditional access, PowerShell scripting, MS graph connector, external access, and documentation - Required.

- Proven experience as an Office 365 Engineer, with a strong understanding of Office 365 applications and services - Required.

- In-depth knowledge of Office 365 administration, including user management, license management, security settings, and compliance features - Required.

- Proficiency in configuring and troubleshooting Office 365 services such as Word, Excel, PowerPoint, OneNote, SharePoint Online, OneDrive, and Teams - Required.

- Programming / scripting skills using PowerShell scripting for Office 365 automation and administration – Desired.

- Familiarity with Active Directory and Azure Active Directory – Desired.

- Working knowledge of network protocols, DNS, authentication methods, server, and storage technology - Desired.

- Recognition of cyber security threats, risks, and importance of protecting the enterprise – Desired.

Non-Technical Skills:

- Excellent communication skills (both oral and written) as well as technical writing.

- Ability to work both independently and in a geographically dispersed team environment.

- Good problem solving and decision-making skills; ability to understand and analyze complex issues.

- Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.

- Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences.

- Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made.

About Southern Company

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 14838

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services