Technology Specialist I

THE POSITION:

THE OPPORTUNITY:

Are you a tech-savvy problem solver who thrives on helping others and keeping systems running smoothly? The Inland Empire Utilities Agency (IEUA/Agency) is seeking a reliable, knowledgeable, and service-oriented Technology Specialist I to join our innovative Information Technology team! This vital role is the first line of support for the Agency’s users, providing technical assistance with hardware, software, network connectivity, mobile devices, and more. The ideal candidate is customer-focused, resourceful, and confident in troubleshooting technical issues in a fast-paced environment. If you enjoy rolling up your sleeves to resolve problems, improve user experiences, and maintain system reliability, this opportunity is for you. Bring your passion for technology, commitment to continuous learning, and collaborative mindset to a role where your skills make a daily difference.

EDUCATION, TRAINING, AND EXPERIENCE:

A typical way of obtaining the knowledges, skills and abilities outlined above is: Graduation from an accredited two-year college or technical school with coursework in computer technology, and at least one year of responsible experience in end-user support.

LICENSES; CERTIFICATES; SPECIAL REQUIREMENTS:

A valid California Class C driver's license and the ability to maintain insurability under the Agency's vehicle insurance program.

A+ Certification issued by the Computing Technology Industry Association or Microsoft Certified Technology Specialist or the equivalent is preferred.

Skills and Abilities:

- Skilled in installing, configuring, and troubleshooting computer hardware, software, peripheral devices, and establishing network connectivity across LAN, WAN, and WLAN environments.

- Ability to accurately assess end-user issues, determine root causes, and deliver timely, user-friendly solutions with a strong focus on customer service.

- Effective at conveying technical information clearly to both technical and non-technical audiences; able to work collaboratively across departments and build strong working relationships.

- Knowledgeable of agency policies, safety practices, and confidentiality standards; able to manage systems and data with discretion and integrity.

This position is Non-Exempt - eligible for overtime compensation.

To view the full job description, please .

About Us:

The Inland Empire Utilities Agency is a regional wastewater treatment agency and wholesale distributor of imported water to approximately 950,000 people across 242-square miles in western San Bernardino County. Under the leadership of a directly elected five-member Board of Directors, the Agency is committed to supporting the needs of its service area and safeguarding public health through significant investments in a diverse water supply portfolio, reliable municipal/industrial wastewater collection and treatment services, and other related utility services in a regionally planned and cost-effective manner.

As a member agency of the Metropolitan Water District of Southern California (Metropolitan), IEUA provides supplemental water supplies, primarily via the State Water Project (SWP) for distribution among nine retail agencies. IEUA also replenishes local groundwater supplies with captured stormwater and recycled water produced by IEUA that is later extracted by local water agencies for use as a drinking water supply.

At IEUA, we pride ourselves on fostering a culture that promotes growth, accountability, and collaboration. Our eight organizational attributes are the foundations of our success and guide us in our daily operations.

- Safety- We are committed to maintaining a safe and healthy work environment for all employees.

- Continuous Learning and Improvement- Our commitment to professional development ensures that our team members are always equipped with the latest knowledge and skills.

- Efficiency- We strive to optimize our processes and resources to deliver the highest quality services in the most effective manner.

- Collaboration- By leveraging diverse perspectives and expertise, we create innovative solutions and drive our mission forward.

- Accountability- By owning our responsibilities, following through on our commitments, and doing the right thing when no one is looking, we ensure that we meet our goals and uphold our standards of excellence.

- Coaching for Performance- Our leaders are committed to providing guidance and support to help team members reach their full potential.

- Respect- We value each individual’s contributions and treat everyone with dignity and consideration.

- Employee Engagement- By fostering a sense of belonging and purpose, we ensure that our employees are motivated and invested in our mission.

Click the links to learn more about our Agency's Mission, Vision, and Values, including our Strategic Plan .

SELECTION PROCESS:

The Inland Empire Utilities Agency reserves the right, if necessary, to accept only the first two hundred (200) applications.

There is (1) vacancy in the Information Technology Department.

This recruitment is being conducted to fill (1) vacancy and will establish an eligibility list which may be used to fill future vacancies as they occur during the active status of the eligibility list.

All employment applications will be reviewed for accuracy, completion, relevant experience, education, training and other job-related qualifications. Applicants with the strongest background relating to the responsibilities of this position will be invited to participate in the testing process which may include one or more of the following: written test, oral interview, performance/practical examination. The successful candidate will be required to pass a background/reference check and pre-employment physical examination including a drug screen (for safety sensitive position) at no cost to the candidate. Please visit our website at www.ieua.org and select the Human Resources Department for additional information regarding the Agency, the hiring process and benefit information.

Any applicant requiring reasonable accommodation during the selection process due to a qualified disability must inform the Human Resources Office at (909) 993-1645 or hrdept@ieua.org at least 72 hours in advance of the need for accommodation.

The Inland Empire Utilities Agency does not sponsor employment visas at the time of hire or during the course of employment. All applicants and employees must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

THE PROVISIONS OF THIS ANNOUNCEMENT DO NOT CONSTITUTE A CONTRACT, EXPRESSED OR IMPLIED, AND ANY PROVISION CONTAINED IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.

"The Agency's success is obtained by creating a positive and diverse work environment which recognizes individual differences and experiences".