Learning Management System Coordinator

POWER UP A CAREER WITH US

Our people power everything we do.

At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We’ve been lighting the way for West Central Florida for more than 125 years—and we’re just getting started.

Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth. Your potential finds its purpose at Tampa Electric.

We proudly deliver 99.98% electric service reliability to nearly 860,000 customers across 2,000 square miles of Hillsborough County and parts of Polk, Pasco and Pinellas counties. Through innovation and strategic investments, we’re creating a cleaner, brighter energy future—while delivering exceptional service every step of the way.

We reflect the communities we serve and foster a workplace where every employee feels welcomed, valued and engaged. Join our team of energy experts and help shape the future of power.

Storm Duty Requirements

Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

Responding to storms will be considered a condition of employment.

Tampa Electric is proud to be an Equal Opportunity Employer. To learn more, please click on link below:

Disclosure Statements

Power up a career with us. Our people are our greatest investments.

Be the light to help us keep our customers connected. If you are interested in a career and not just a position, is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.

Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.

Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations.

POSITION CONCEPT:

The Learning Management System (LMS) coordinator is responsible for managing and maintaining the LMS for Electric Delivery Skills Training Center and all associated technical training functions within Electric Delivery. The LMS Coordinator is responsible for the day-to-day administration, maintenance, and support of the LMS as used in Electric Delivery. This role works closely with technical subject matter experts (SMEs), IT, instructional designers, mid-level and often senior level leadership, and TECO’s LMS Administrator to manage, deliver, and track technical training programs. The coordinator's primary goal is to ensure the LMS functions as a reliable, user-friendly, and effective platform for technical skill development, compliance training, and professional growth.

PRIMARY DUTIES AND RESPONSIBILITIES:

- LMS Administration & Maintenance: (30%)

- Supervise the Technical Writer at Skills Training Center, responsible for updating all technical training programs within Electric Delivery

- Independently oversee the daily operation of the LMS for all Electric Delivery technical training programs.

- Troubleshoot and resolve technical issues for end-users, instructors, and administrators, providing timely and effective support.

- Manage and maintain the integrity of training records, ensuring all data is accurate, complete, and compliant with relevant regulations (e.g., certifications, compliance training).

- Collaborate with TECO’s LMS Administrator to plan, test, and implement system upgrades, patches, and new features.

- Content Management: (30%)

- Supervise the Technical Writer at Skills Training Center as they upload, configure, and publish various types of technical training content, including e-learning modules, videos, assessments, and instructor-led training (ILT) materials.

- Upload, configure, and publish various types of technical training content, including e-learning modules, videos, assessments, and instructor-led training (ILT) materials.

- Ensure all content is properly tagged, organized, and discoverable within the LMS.

- Collaborate with SMEs and instructional designers to ensure technical content is correctly formatted, functional, and aligns with course objectives.

- Maintain a well-organized and up-to-date content library, archiving outdated materials as needed.

- Reporting & Data Analysis: (20%)

- Generate and distribute standard and custom reports on training completion rates, user progress, and compliance.

- Analyze data to identify trends, measure the effectiveness of training programs, and provide insights to stakeholders (e.g., technical managers, HR).

- Develop and maintain dashboards to visualize key learning metrics and track progress toward business goals.

- User Support & Training: (10%)

- Act as the first point of contact for all LMS-related questions and issues from technical staff, instructors, and managers.

- Develop and maintain documentation, user guides, and FAQs to assist users with common tasks and issues.

- Provide training and support to new administrators, instructors, and users on how to effectively use the LMS.

- Maintain ownership of recurring training by ensuring all required training is entered into the LMS, properly tagged for compliance and reporting, and communicated to team members and their leadership in a timely manner.

- Process Improvement: (10%)

- Identify opportunities to improve the LMS user experience, streamline processes, and enhance the overall effectiveness of the training platform.

- Stay current on LMS trends, new features, and best practices in technical training and e-learning.

- Assist in the evaluation and implementation of new e-learning technologies and tools as they relate to Electric Delivery.

- Maintain ongoing collaboration with TECO’s LMS Administrator and the Learning & Organizational Effectiveness team, including monthly LMS Admin check-in meetings with Emera and PGS.

SUPERVISION:

Direct Supervision:

Technical Writer (1)

RELATIONSHIPS

Internal: Leadership of all Electric Delivery Technical & Craft Areas including Supervisors, Managers & Directors; Training Departments (Energy Supply, Customer Experience, HR, Emera & Peoples Gas); I.T.

External: None

QUALIFICATIONS:

EDUCATION:

Required: Bachelor's degree in Instructional Design or a related field from a regionally accredited University.

Preferred: Master’s degree in Instructional Design or a related field from a regionally accredited University.

EXPERIENCE:

Required: Five (5) years’ experience in learning solutions evaluation and selection, learning technologies and management of learning systems.

Preferred: Two (2) years’ experience designing, developing, or evaluating courses using instructional systems is strongly desired.

Two (2) years’ experience developing content using Adobe Captivate or Articulate Storyline or similar programs.

Two (2) years’ experience facilitating classroom training, both virtually and in person

KNOWLEDGE/SKILLS/ABILITIES (KSA)

- Required: Proven experience in a Learning Management System administration role. Experience with Adobe Acrobat, Articulate Storyline, or similar programs.

Technical Skills:

- Strong proficiency in administering and managing an LMS platform.

- Knowledge of e-learning standards

- Instructional Design principles

- Ability to troubleshoot technical issues related to the LMS, content, and user access.

- Proficiency with data analysis and reporting tools, including Microsoft Excel.

Soft Skills:

- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.

- Strong problem-solving and critical-thinking abilities.

- High degree of attention to detail and organizational skills.

- Customer-service oriented mindset with a proactive approach to issue resolution.

- Ability to work independently and as part of a team in a fast-paced environment.

Preferred: Experience with technical training, IT, or a related field is a plus.

LEADERSHIP COMPENTENCIES:

- Speaks up on Safety, Health, and the Environment

- Takes Ownership, Acts with Integrity

- Drives Operational Excellence for Customers

- Builds Strong Collaborative Relationships

- Develops People and Teams

- Cultivates Innovation Embraces Change

- Thinks Strategically Exercises Sound Judgement

WORKING CONDITIONS:

Normal office environment

TECO offers a competitive Benefits package!!

Competitive Salary 401k Savings plan w/ company matching Pension plan Paid time off Paid Holiday time Medical, Prescription Drug, & Dental Coverage Tuition Assistance Program Employee Assistance Program Wellness Programs On-site Fitness Centers Bonus Plan and more!

STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy

It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations

Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.