Lead Qualifier Customer Service Sales Associate

Call Center Representative

Overview:

Join our dynamic team as a Call Center Representative where you will play a crucial role in providing exceptional customer service and driving sales through inbound an outbound calling.

Responsibilities:

- Receive inbound calls from new and existing customers, qualifying appointments and scheduling. Conduct outbound calls to potential customers using warm calling techniques

- Provide top-notch customer service by addressing inquiries and resolving issues promptly

- Utilize all systems accordingly to help manage our technicians and keep them scheduled through out the week with viable appointments

Requirements:

- Proven experience in customer service and sales roles

- Excellent computer skills

- Excellent communication skills

- Ability to thrive in a fast-paced environment

Nice-to-Have Skills:

- Experience in inbound/outbound calling

- Knowledge of basic software products

- Ability to ask clarifying questions and validate appointment requirements

- HVAC, Plumbing and Electric experience a +

Training Schedule will be Mon-Fri 8-4

Work Schedule Tues-Saturday

Join our elite team, supporting our office and technicians and our amazing community of customers!

Please email Nic @ nic@tippinghat.com or Emily at emily@tippinghat.com

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

Shift:

•

Day shift

Experience:

Ability to Commute:

Work Location: In person